At a Glance
- Tasks: Lead poker operations, support dealers, and ensure smooth game play.
- Company: Join Grosvenor Casinos, a leader in the gaming industry.
- Benefits: Exciting rewards, team incentives, and ongoing learning opportunities.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Make a real impact in a dynamic environment with every game.
- Qualifications: Experience in poker supervision and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a confident and experienced Poker Supervisor to bring energy, leadership, and precision to our card room. In this role, you’ll oversee poker operations, support and guide dealers, and ensure every game runs smoothly, fairly, and in line with regulations. You’ll be the central figure of poker operations – resolving disputes, maintaining compliance, and delivering an exceptional guest experience every time.
Skills & Experience Needed:
- Solid background in poker or table games supervision
- Strong leadership and communication skills
- Cool head under pressure
- Keen eye for detail and passion for customer service
- Ideally hold a valid Personal Functional Licence (PFL)
- Strong understanding of gaming compliance and procedures
Why Join Us?
- Rewards that keep the excitement going – From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
- A strong start that sets you up to win – Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
- Work with energy and variety – No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
- High standards, achieved together – We set the bar high and support each other to reach it – but we do it as a team, not in competition. Because when one of us wins, we all do.
- Room to grow and move forward – Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.
At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know. This is a 24/7 environment, so flexibility for nights and weekends will be a part of the role. You must be 18+ and legally entitled to work in the UK.
Card Room Supervisor employer: Rank Group
At Grosvenor Casinos and The Rank Group, we pride ourselves on being an exceptional employer that values energy, leadership, and teamwork. Our vibrant work culture fosters personal growth through comprehensive training and development opportunities, ensuring that every employee can thrive in their role while enjoying a variety of daily challenges. With competitive rewards and a commitment to recognising individual contributions, we create an environment where everyone can succeed together.
StudySmarter Expert Advice🤫
We think this is how you could land Card Room Supervisor
✨Tip Number 1
Get to know the poker scene! Familiarise yourself with the latest trends and strategies in poker. This will not only help you stand out during interviews but also show your passion for the role.
✨Tip Number 2
Network like a pro! Connect with other poker enthusiasts and professionals on platforms like LinkedIn. Join relevant groups and engage in discussions to build relationships that could lead to job opportunities.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle disputes or ensure compliance in tricky situations. Practising these scenarios can give you the confidence to shine during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Grosvenor Casinos.
We think you need these skills to ace Card Room Supervisor
Some tips for your application 🫡
Show Your Poker Passion:When writing your application, let your love for poker shine through! Share your experiences and what makes you excited about the game. We want to see that you’re not just qualified, but genuinely enthusiastic about being part of our team.
Highlight Leadership Skills:As a Poker Supervisor, strong leadership is key. Make sure to include examples of how you've led teams or resolved conflicts in the past. We’re looking for someone who can keep their cool under pressure, so don’t be shy about showcasing those skills!
Be Detail-Oriented:In the world of poker, every detail counts! When filling out your application, pay attention to the specifics. Ensure your CV is well-structured and free from errors. This shows us you have a keen eye for detail, which is crucial for maintaining compliance and delivering great guest experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there. Let’s get started on this exciting journey together!
How to prepare for a job interview at Rank Group
✨Know Your Poker Inside Out
Make sure you brush up on your poker knowledge before the interview. Understand the rules, different game types, and common strategies. Being able to discuss these confidently will show that you're not just a supervisor but a true poker enthusiast.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Think about times when you resolved disputes or maintained compliance under stress. This will demonstrate your ability to keep a cool head and lead effectively in the card room.
✨Emphasise Customer Service
Since delivering an exceptional guest experience is key, be ready to share stories where you went above and beyond for customers. Highlight your passion for customer service and how it aligns with the company’s values.
✨Be Ready for Compliance Questions
Familiarise yourself with gaming compliance and procedures relevant to the role. Prepare to discuss how you would ensure that all operations run smoothly and fairly, as this is crucial for maintaining the integrity of the games.
