At a Glance
- Tasks: Support gaming products across venues, ensuring top performance and safety.
- Company: Join Grosvenor Casinos, the UK's most loved casino brand.
- Benefits: Enjoy a vibrant work environment, career progression, and ongoing learning.
- Other info: Be part of a supportive team that values individuality and growth.
- Why this job: Make a real impact with new technology in a dynamic role.
- Qualifications: Experience in technical support and a willingness to travel.
The predicted salary is between 38250 - 46750 £ per year.
Location: Bristol Area (including Cardiff) / Field Based
Employment: Full-time, 40 hours a week across weekends. 5 days over 7 pattern.
Grosvenor Casinos is on a journey to become the UK’s most loved casino brand. As a Field Support Technician, you’ll play an important role in supporting gaming products across our national estate, helping to maximise revenue, availability and performance. This role will support our clubs/venues in Cardiff & Bristol and surrounding areas. Working closely with suppliers, technical support teams and venue operations, you’ll respond to product moves, carry out installations, support venue layouts and ensure all work is completed safely, efficiently and in line with company policies and health & safety requirements.
Key Responsibilities
- Carry out gaming product moves, reactive breakdown support and preventative maintenance.
- Complete software updates and ensure software-based equipment remains fully up to date and compliant.
- Support IT teams with day-to-day on-site technical issues where required.
- Provide on-site training and guidance to venue operations teams following updates or new installations.
- Act as the liaison engineer for subcontractors carrying out equipment maintenance or installation work.
- Identify and highlight new technologies that could provide operational benefits.
- Build and maintain knowledge of existing and new gaming products and equipment to minimise downtime.
What We’re Looking For
- Experience in technical fault-finding, repair, installation or maintenance in a field-based environment.
- The confidence to work with venue teams, suppliers and internal stakeholders.
- A willingness to travel to venues and work additional hours or overnight stays when required.
Why Join Grosvenor Casinos?
- A comprehensive induction and ongoing learning opportunities.
- Recognition and rewards for your contribution.
- A varied role where no two days are the same.
- Support for your professional development and career progression.
- The opportunity to work with new technology and make a real impact.
- A supportive team environment where high standards are achieved together.
We’re For Everyone
Grosvenor Casinos and The Rank Group celebrate individuality and welcome applications from people of all backgrounds. Adjustments can also be made throughout the recruitment process where required. If you’re technically minded, enjoy working in a fast-paced environment and don’t mind travelling, this could be an excellent opportunity to develop your career as a Field Support Technician.
Field Support Technician in Bristol employer: Rank Group
Grosvenor Casinos is an exceptional employer, offering a dynamic and supportive work environment in the Cardiff & Bristol area. With a strong focus on employee development, you will benefit from comprehensive training, recognition for your contributions, and the chance to work with cutting-edge technology. Join a team that values individuality and collaboration, where every day presents new challenges and opportunities for growth.
StudySmarter Expert Advice🤫
We think this is how you could land Field Support Technician in Bristol
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Rank Group as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Rank Group and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Rank Group’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Support Technician in Bristol
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Rank Group, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Rank Group, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Rank Group.
How to prepare for a job interview at Rank Group
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Rank Group offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Rank Group but also helps you get a feel for whether you’d thrive in that environment.
