At a Glance
- Tasks: Be the friendly face serving customers and keeping the energy high.
- Company: Join Mecca Acocks Green, a vibrant venue with a welcoming atmosphere.
- Benefits: Earn £12.71 per hour, enjoy 50% off food, and receive amazing perks!
- Other info: Full training provided; no experience necessary, just bring your team spirit!
- Why this job: Make every guest's visit special while having fun in a lively environment.
- Qualifications: Great people skills and a customer-first attitude are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Mecca Acocks Green, Stockfield Road, Birmingham, United Kingdom
Posted Monday 22 June 2026 at 00:00 | Expires Friday 31 July 2026 at 23:59
Competitive Salary: £12.71 per hour + Amazing Perks!
Hours: Real contracts from 8–35 (no zero‑hour contracts)
- Rewards platform
- 50% off food & soft drinks (you + 3)
- Pension & Life Assurance
- Company Sick Pay
- Uniform provided
As a Team Member, you’ll be the friendly face on the floor – making customers feel welcome, serving great food & drink, and keeping the buzz alive from the first hello to the final game. You’ll follow clear standards, support across different areas, and raise issues when needed.
Your Impact
- Guest moments: greet, serve, and support customers so every visit feels special.
- Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
- Game support: help customers understand how our games work and keep energy high around the venue.
- Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
- One‑team mindset: communicate clearly with colleagues and jump in where needed – front of house, floor, food & beverage, cleaning – so service flows smoothly.
Qualifications
- Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
- Pace & focus in a busy environment; organised with good attention to detail.
- Team player energy – clear communication and willingness to learn on shift.
- Experience: previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.
We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. If you require a reasonable adjustment to be made, please let us know ahead of your interview.
Team Member in Birmingham employer: Rank Group
At Mecca Acocks Green, we pride ourselves on being an exceptional employer, offering a competitive salary of £12.71 per hour along with fantastic perks such as 50% off food and soft drinks for you and your guests. Our supportive work culture fosters teamwork and inclusivity, providing real contracts with guaranteed hours and opportunities for personal growth in a vibrant environment where every team member plays a crucial role in creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rank Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rank Group
Don't be shy about reaching out to Rank Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Member in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rank Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rank Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
