Sales and Events Operations Manager in Birmingham

Be the driving force behind unforgettable experiences. At Mecca, we know that great events don't just happen—they're expertly planned, brilliantly delivered, and executed by passionate people who understand what makes customers come back time and time again. We're looking for a Sales & Events Operations Manager to lead, support and elevate our events offering across a number of venues within the region. This is a hands-on, highly visible role that sits at the heart of customer experience, commercial performance, and operational excellence. If you're someone who thrives on creating memorable events, loves building relationships, and can turn ideas into exceptional customer experiences, we'd love to hear from you. What You'll Be Doing As our Sales & Events Operations Manager, you'll work closely with venue teams across the region to drive sales, optimise event delivery, and ensure every customer experience exceeds expectations. You'll: Lead the planning and execution of events across multiple venues Support venues in growing event bookings, group sales, and local partnerships Coach and develop teams to deliver consistently high standards Identify opportunities to increase revenue and customer engagement Analyse performance and implement initiatives to improve results Partner with venue leadership teams to create exciting event calendars Ensure events are operationally excellent, commercially successful, and aligned to our brand standards This is a regional role supporting multiple clubs, so being comfortable with regular travel and building relationships across different locations is essential. What We're Looking For We're seeking an energetic and commercially minded individual who can balance creativity with operational delivery. You'll likely have: Experience within events, hospitality, leisure, entertainment, or customer-facing environments A track record of driving sales and commercial performance Strong stakeholder management and influencing skills Exceptional organisational and planning abilities Experience managing multiple projects and priorities simultaneously A hands-on approach with a willingness to roll up your sleeves when needed A passion for delivering memorable customer experiences Most importantly, you'll be a people person who can inspire teams, build relationships, and make things happen. Why Join Us? This isn't just another events role. It's an opportunity to shape experiences that bring people together, support some of our most important venues, and directly influence business performance across the region. You'll join a team that values innovation, collaboration, and customer obsession, with the freedom to bring new ideas and make a real impact. Location 📍 Midlands Based Travel 🚗 Regular travel across a number of venues within the region is required, so flexibility and a willingness to travel are essential. Ready to Make an Impact? If you're passionate about events, driven by results, and excited by the opportunity to support multiple venues while creating exceptional experiences for our customers, we'd love to hear from you