At a Glance
- Tasks: Provide top-notch customer service and support ticketing operations at Rangers Football Club.
- Company: Join one of the world's most successful football clubs with a rich history and loyal fanbase.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Flexible working hours, including evenings and weekends, to meet operational needs.
- Why this job: Be part of a passionate team at an iconic stadium, making a real impact on fans' experiences.
- Qualifications: Strong communication skills, problem-solving abilities, and proficiency in MS Office are essential.
The predicted salary is between 24000 - 36000 £ per year.
Rangers Football Club, formed in 1872, is one of the world’s longest established and most successful clubs, having won 55 League titles, 34 Scottish Cups, 28 League Cups and the European Cup Winners’ Cup in 1972.
Few clubs can match Rangers for history, heritage, and tradition, and it resides in the top 10 strongest football brands according to the YouGov UK Brand Index.
Playing at the iconic 51,700 seat Ibrox Stadium and benefitting from a world-class 37-acre training facility, the club has been a leading light in Scottish, British and European football for decades.
The club benefits from a famously loyal support and the high volume of season ticket uptake means the club features in the top 19 average attendances in Europe. It is estimated that Rangers has a global fanbase of 4m, half of which are based in the UK.
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JOB TITLE: Customer Service & Ticketing Executive
REPORTING LINE: Head of Ticket Operations
DEPARTMENT: Ticket Centre
CONTRACT: Permanent, Full Time
THE ROLE
The purpose of your role is to provide an excellent level of customer service to supporters and other customers whilst providing strong administrative support and record keeping within the Ticketing Operations department.
You will work well as a team with effective and frequent communication with colleagues to ensure the efficient operations of the ticketing department.
KEY RESPONSIBILITIES
· Ensure the efficient operations of all systems and process set out in the ticket operations operating plan.
· Provide a first-class customer service relationship with supporters via all communications by responding in a timely manner.
· Liaise with external departments when required regarding ticket requests/ allocations and sales.
· Liaise directly and support customer service via the Zendesk platform.
· Support and achieve team targets and goals within the designated deadlines.
· Effectively carry out any other tasks which may be reasonably required by Head of Ticket Operations .
THE CANDIDATE
The candidate attributes include:
· Exceptional communication skills, written and oral, as you will be addressing customer enquiries, complaints or concerns via email, letter, social media and face to face.
· Ability to manage large volumes of inbound emails in a timely manner.
· Ability to work under pressure, staying calm when dealing with stressed or irate customers and high work volumes.
· Ability to communicate in a manner that is both respectful and representative of the Club.
· Ensure delivery of excellent customer service through fast and accurate allocation, processing and ticket reconciliation.
· Problem-solving skills and the ability to collaborate and work as part of a team.
· Provide prompt and accurate service, with a keen eye for detail.
· Proficient in use of standard software such as MS Office; with particular expertise in Word and Excel.
· Ability to prioritise workload in order to ensure that operational needs are met.
· Positive attitude and professionalism at all times.
· Compliance with all Club procedures.
· Adherence to all performance objectives.
· Adherence to data protection requirements at all times when handling personal data.
GENERAL INFORMATION:
You are required to work 35 hours per week, based on working 5 days out of any 7 days, according to the operational requirements of the department or demands of the business. This may require shift work and operational hours may be reviewed as and when required.
In addition, working midweek evenings and weekend match days as and when required.
LATEST CLOSING DATE: 22nd August 2025
Please note, we may close vacancies early where we receive significant numbers of applications, so don’t delay!
EQUALITY & INCLUSION
At Rangers Football Club we are ambitious about diversity and inclusion. If you’ve got the right skills for the job, we want to hear from you. We encourage applications from the right candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital sta tus or pregnancy and maternity.
Rangers Football Club also welcomes applications from suitably qualified members of the armed forces family.
GENERAL INFORMATION
The candidate must keep up to date with new methods and undertake any necessary internal or external training sessions in accordance with Club Policies and Procedures.
Ibrox Stadium150 Edmiston DriveGlasgowG51 2XDUnited Kingdom
#J-18808-LjbffrCustomer Service & Ticketing Executive in Glasgow employer: Rangers Football Club Limited
Rangers Football Club is an exceptional employer, offering a vibrant work culture steeped in history and tradition at the iconic Ibrox Stadium. Employees benefit from a supportive environment that prioritises teamwork and communication, alongside opportunities for personal and professional growth within a globally recognised football brand. With a commitment to diversity and inclusion, Rangers fosters a workplace where every team member can thrive while delivering outstanding customer service to a passionate fanbase.
Contact Details:
Rangers Football Club Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Ticketing Executive in Glasgow
✨Tip Number 1
Familiarise yourself with Rangers Football Club's history and values. Understanding the club's heritage will help you connect with supporters and demonstrate your passion for the role during interviews.
✨Tip Number 2
Gain experience with customer service platforms like Zendesk. Being proficient in these tools will not only boost your confidence but also show that you're ready to hit the ground running in the ticketing department.
✨Tip Number 3
Practice handling difficult customer interactions. Role-playing scenarios where you manage irate customers can prepare you for the high-pressure situations you might face in this role.
✨Tip Number 4
Network with current or former employees of Rangers FC. They can provide valuable insights into the club culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service & Ticketing Executive in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and ticketing. Emphasise your communication skills and any previous roles where you managed customer inquiries or complaints.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for football and the Rangers Football Club. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the team.
Highlight Relevant Skills:In your application, clearly outline your proficiency in software like MS Office, particularly Word and Excel. Also, mention your ability to handle high-pressure situations and manage large volumes of emails effectively.
Showcase Teamwork and Problem-Solving:Provide examples of how you've worked as part of a team to achieve goals and how you've solved problems in previous roles. This will demonstrate your ability to collaborate and support the ticketing operations effectively.
How to prepare for a job interview at Rangers Football Club Limited
✨Showcase Your Communication Skills
As a Customer Service & Ticketing Executive, exceptional communication is key. Be prepared to demonstrate your ability to handle customer enquiries clearly and professionally, whether through verbal or written communication.
✨Familiarise Yourself with the Club
Research Rangers Football Club's history, values, and recent news. Showing genuine interest in the club will not only impress the interviewers but also help you align your answers with their ethos.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've effectively resolved customer issues in the past. Highlight your ability to stay calm under pressure and your approach to finding solutions that satisfy both the customer and the organisation.
✨Highlight Teamwork Experience
Since the role involves working closely with colleagues, be ready to discuss your experience in team settings. Share specific instances where collaboration led to successful outcomes, emphasising your ability to communicate and support your team.
