Duty Officer

Job Description

About the Rangers Charity Foundation

At the Rangers Charity Foundation, our people are at the heart of everything we do. We are committed to fostering a supportive and collaborative environment, underpinned by our core values:

Compassionate – We nurture a caring and supportive team where respect and camaraderie thrive.

Open – We promote honest and transparent communication at all levels.

Inclusive – We celebrate diversity and champion an inclusive environment for all.

Committed to Excellence – We uphold the highest professional standards and work ethic.

Confident Custodians – We take responsibility for safeguarding the Foundation’s interests and those of our colleagues.

Our Expectations

As a member of the Rangers Charity Foundation, you will:

• Recognise your responsibility to contribute to the Foundation’s success.
• Demonstrate commitment to your role and the wider objectives of the Foundation.
• Support the well-being and development of colleagues.
• Understand and actively promote the Foundation’s strategy.

Foster a collaborative environment, encouraging open communication and cross-functional teamwork.

Role Overview

The Duty Officer will play a key role in overseeing the day-to-day operations of Ibrox Community Complex, ensuring a high-quality experience for all users. This role requires strong organisational skills, attention to detail, and a commitment to maintaining a safe and welcoming environment.

Key Responsibilities

• Coordinate the venues Operational Plan in conjunction with colleagues to ensure the highest levels of customer service.

• Ensure all elements of service quality are evident and action taken promptly to address any shortfall in service delivery.

• Ensure all areas are clean, safe and secure for all users following the venue’s management systems and procedures.

• Coordinate and manage the relevant staffing schedules to support the venues general operations to ensure service delivery levels are maintained to an acceptable standard, including cleaning and housekeeping.

• In conjunction with colleagues plan and implement the daily activity programme to ensure the highest level of service delivery

• Coordinate access to the various equipment stores to ensure equipment is being handled in an appropriate manner.

• Coordinate and implement the venues Fire evacuation and testing procedures, and in conjunction with the operational plan.

• Coordinate accident reporting procedures with a view to ensuring the venue is being managed in a safe and reliable manner.

• Coordinate in conjunction with colleagues the relevant work programmes around the maintenance of the venue, including the management of the statutory/industry guideline certification.

• Manage and coordinate the Contractor Logbook to ensure contractor access is managed in a safe and effective manner.

• Coordinate and implement the various venue routine inspections required to ensure health and safety in the workspace.

• Coordinate the processes supporting IAuditor and the venues inspection, reporting and review process to ensure operational effectiveness.

What We Are Looking For

The ideal candidate will have:

• Experience in venue or facility management, preferably in a community or sports setting.
• Strong organisational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• A proactive approach to health and safety compliance.
• Ability to manage staff schedules effectively.
• Experience handling bookings, events, and customer enquiries.

This is an exciting opportunity to be part of a respected organisation making a real difference in the community. If you are a dedicated professional with a passion for operational excellence, we would love to hear from you.

This is a fixed-term contract for 2 years

To apply please send your CV and a covering letter outlining your suitability for the role

#J-18808-Ljbffr