Helpdesk Co-ordinator
Location: St Helens, WA11 9UY
Salary: £27,500 per annum
Job Type: Full-time, Maternity Cover (with potential to become permanent)
Hours: Monday to Friday
About Us
Syncro , part of the Ranger Group , is a leading provider of facilities management and engineering support services. We pride ourselves on delivering exceptional customer service and operational excellence to our clients across a range of sectors. Due to continued growth, we are seeking an experienced and highly organised Helpdesk Co-ordinator to join our busy team.
This is an excellent opportunity for a proactive individual who thrives in a fast-paced environment and enjoys coordinating multiple tasks while delivering outstanding customer service.
The Role
As a Helpdesk Co-ordinator, you will play a key role in supporting the effective delivery of planned and reactive maintenance services. You will be responsible for managing customer requests, scheduling works, liaising with engineers and subcontractors, and ensuring all jobs are progressed efficiently from initial enquiry through to completion.
Key Responsibilities
Manage incoming telephone calls and emails, ensuring all requests are processed promptly and within agreed service level agreements (SLAs).
Raise, schedule and allocate Planned Preventative Maintenance (PPM) tasks.
Process customer orders and work orders, ensuring works are scheduled and completed within required timescales.
Liaise with engineers, customers and subcontractors regarding planned and reactive works.
Carry out all associated administrative, clerical and telephone duties, maintaining accurate electronic records.
Ensure information is recorded accurately and communicated effectively to customers and internal departments.
Assist with the procurement of resources, materials and services required for the delivery of works.
Support the invoicing process by ensuring all relevant job documentation and information has been received and completed.
Maintain customer, job and service information across company systems and databases.
Produce accurate reports and management information as required.
Monit...
Helpdesk Co-ordinator in St Helens employer: Ranger Services Holdings
CIA Fire & Security, part of The Ranger Group, is an exceptional employer that prioritises employee growth and development within a supportive work culture. Located in Cirencester, we offer competitive salaries, a company vehicle or allowance, and a fuel card, ensuring our team members are well-equipped to succeed in their roles while working on impactful fire and security projects. Join us to be part of a dedicated team that values quality, safety, and compliance, while fostering a collaborative environment for all employees.
