At a Glance
- Tasks: Coordinate helpdesk operations and manage customer requests efficiently.
- Company: Join Syncro, a leader in facilities management and engineering support.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Other info: Great opportunity for career growth in a thriving company.
- Why this job: Be part of a dynamic team delivering exceptional customer service.
- Qualifications: 2+ years in a fast-paced helpdesk or customer service role.
The predicted salary is between 27500 - 27500 £ per year.
If you think you are the right match for the following opportunity, apply after reading the complete description.
Location: St Helens, WA11 9UY
Salary: £27,500 per annum
Job Type: Full-time, Permanent
Hours: Monday to Friday
About Us
Syncro, part of the Ranger Group, is a leading provider of facilities management and engineering support services. We pride ourselves on delivering exceptional customer service and operational excellence to our clients across a range of sectors. Due to continued growth, we are seeking an experienced and highly organised Helpdesk Co-ordinator to join our busy team.
This is an excellent opportunity for a proactive individual who thrives in a fast-paced environment and enjoys coordinating multiple tasks while delivering outstanding customer service.
The Role
As a Helpdesk Co-ordinator, you will play a key role in supporting the effective delivery of planned and reactive maintenance services. You will be responsible for managing customer requests, scheduling works, liaising with engineers and subcontractors, and ensuring all jobs are progressed efficiently from initial enquiry through to completion.
Key Responsibilities
- Manage incoming telephone calls and emails, ensuring all requests are processed promptly and within agreed service level agreements (SLAs).
- Raise, schedule and allocate Planned Preventative Maintenance (PPM) tasks.
- Process customer orders and work orders, ensuring works are scheduled and completed within required timescales.
- Liaise with engineers, customers and subcontractors regarding planned and reactive works.
- Carry out all associated administrative, clerical and telephone duties, maintaining accurate electronic records.
- Ensure information is recorded accurately and communicated effectively to customers and internal departments.
- Assist with the procurement of resources, materials and services required for the delivery of works.
- Support the invoicing process by ensuring all relevant job documentation and information has been received and completed.
- Maintain customer, job and service information across company systems and databases.
- Produce accurate reports and management information as required.
- Monitor outstanding works and proactively follow up to ensure jobs progress through to successful completion.
- Deliver a consistently high standard of customer service.
Essential Requirements
- Minimum of 2 years' experience within a fast-paced helpdesk, scheduling or customer service environment.
- Excellent customer service skills with a strong customer-focused approach.
- Strong verbal and written communication skills.
Helpdesk Co-ordinator in New Boston employer: Ranger Services Holdings
CIA Fire & Security, part of The Ranger Group, is an exceptional employer that prioritises employee growth and development within a supportive work culture. Located in Cirencester, we offer competitive salaries, a company vehicle or allowance, and a fuel card, ensuring our team members are well-equipped to succeed in their roles while working on impactful fire and security projects. Join us to be part of a dedicated team that values quality, safety, and compliance, while fostering a collaborative environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Co-ordinator in New Boston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ranger Services Holdings. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ranger Services Holdings before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Co-ordinator in New Boston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ranger Services Holdings:Your cover letter is your chance to shine! Tell us why you want to work at Ranger Services Holdings specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ranger Services Holdings!
How to prepare for a job interview at Ranger Services Holdings
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
