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- Tasks: Lead a dynamic team to deliver exceptional customer service in a vibrant retirement village.
- Company: Rangeford Villages, creating innovative communities for over 60s.
- Benefits: Competitive salary, pension, health care plan, and employee discounts.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: 2 years of supervisory experience in hospitality or retirement services.
- Other info: Join a diverse team committed to inclusivity and community well-being.
The predicted salary is between 32000 - 44800 £ per year.
Rangeford Villages develops and operates integrated retirement communities for people aged over 60. We create exciting, innovative and contemporary villages for residents to live life to the full, with a wide range of leisure activities, services, support and care. We promote well-being whilst helping residents maintain an active and independent lifestyle. Homewood Grove is set in leafy countryside 1.5 miles to the west of Chertsey. Our residents live among fully manicured gardens with an outside terrace off the bar and bistro. There is direct convenient pedestrian access to the neighbouring Homewood Park which offers 23 hectares of nature trails and pathways suitable for wheelchairs.
The Village Services Manager is a really dynamic & exciting role within the team, it is pivotal in supporting the Village and Operations Managers to ensure the success of the village; flexibility and adaptability is key. As Village Services Manager you will be leading the Village Services team to deliver exceptional customer service whilst creating a welcoming atmosphere to owners and visitors.
Requirements
- At least 2 years previous experience at a minimum level of supervisor in a high end hotel/restaurant or retirement village
- A positive, welcoming attitude and outstanding communication skills
- Commitment to delivering a high level of customer service
- Excellent personal presentation standards
- Excellent level of computer literacy, including Excel, Word and Outlook
- Excellent people management skills
- Keen attention to detail
- Fluent in English both verbal and written
To be successful in this role you will need to balance a number of characteristics to ensure you maintain excellent customer service but do not lose business focus. You will need to be friendly, sociable, welcoming and be calm, patient and polite, but also professional, organised and driven to succeed. An understanding of potential issues and challenges of working with an older demographic is essential.
Responsibilities
- Lead and manage the reception, concierge & night concierge team including recruitment, rotas, training & performance management.
- Act as Duty manager in absence of Village or Operations Manager
- Ensure owner & visitor queries, issues & bookings are dealt with quickly and efficiently whilst supporting the Village and Operations manager with the administrative aspects of the village
- Take lead in coordinating the village events calendar and resident newsletter with input from other Heads of Department
- Assist with front of house duties such as meeting, greeting and attending to the needs of owners and members of the public.
- Maintain an efficient transport schedule and ensure the village vehicle is well maintained.
- Build good relationships with all owners
- Facilitate new owners moving into their property, log any maintenance issues and undertake welfare checks when necessary.
Benefits
- Competitive salary
- Company pension
- Access to the Rangeford Benefits Hub
- Health Care Cash Plan
- Life Cover
- Employee Assistance Programme including access to a virtual GP
- Discounted food and beverage on or off duty
Working hours will be 37.5 hours per week, 5 days out of 7 per week, with evening and weekend work where required for owner events, along with participation in an on-call rota for out of hours emergency response. Due to the nature of the environment the successful candidate will be required to undertake a DBS check - paid for by us.
Rangeford Villages is committed to promoting equal opportunities, diversity, and inclusion in our workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our employees, clients, and the communities we serve. We welcome applications from all qualified individuals regardless of race, colour, national origin, ethnicity, ancestry, age, sex, gender, gender identity, sexual orientation, religion, marital status, disability, or any other protected status. We embrace diversity and inclusion as a source of strength and innovation.
Reception Manager/Village Services Manager employer: Rangeford Villages
Contact Detail:
Rangeford Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager/Village Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retirement community sector or hospitality industry. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show up in person! If you’re eyeing a specific village, pop by and introduce yourself. A warm smile and a positive attitude can leave a lasting impression on the management team.
✨Tip Number 3
Prepare for the interview by researching the company culture and values. Be ready to discuss how your experience aligns with their mission of promoting well-being and exceptional customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Reception Manager/Village Services Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your positive and welcoming attitude reflected in your words. Remember, this role is all about creating a warm atmosphere for our residents and visitors.
Tailor Your Experience: Make sure to highlight your relevant experience in high-end hospitality or retirement services. We’re looking for someone with at least 2 years of supervisory experience, so be specific about your roles and achievements that align with what we do at Rangeford Villages.
Be Detail-Oriented: Pay attention to the details in your application. From spelling and grammar to formatting, a polished application shows us you care about professionalism and quality—key traits for the Village Services Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rangeford Villages
✨Know the Village Inside Out
Before your interview, take some time to research Rangeford Villages and understand their mission and values. Familiarise yourself with the services they offer and the community atmosphere they promote. This will help you demonstrate your genuine interest in the role and how you can contribute to creating a welcoming environment for residents.
✨Showcase Your Customer Service Skills
As a Reception Manager, exceptional customer service is key. Prepare examples from your previous experience where you went above and beyond for customers. Highlight your ability to handle difficult situations calmly and effectively, as well as your commitment to maintaining high standards of service.
✨Demonstrate Flexibility and Adaptability
The role requires a dynamic approach, so be ready to discuss how you've successfully managed multiple tasks or adapted to changing circumstances in past positions. Share specific instances where your flexibility led to positive outcomes, especially in a high-pressure environment.
✨Prepare for People Management Questions
Since you'll be leading a team, expect questions about your management style and experience. Think about how you motivate and develop your team members, and be prepared to discuss your approach to performance management and training. Showing that you value teamwork and communication will resonate well with the interviewers.