At a Glance
- Tasks: Lead operations for food, events, and village services while ensuring top-notch customer service.
- Company: Rangeford Villages, creating vibrant retirement communities with a strong team spirit.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Join a dynamic team dedicated to providing exceptional care and service.
- Why this job: Make a real difference in the lives of residents while developing your leadership skills.
- Qualifications: Experience in management roles within customer-facing environments; leadership training is a plus.
The predicted salary is between 28103 - 34348 £ per year.
Rangeford villages develops & operates retirement villages for people aged over 60. Homewood Grove is built in a contemporary style and set in beautifully manicured gardens, the village is home to a community within a community. A range of one, two and three bedroom apartments designed for later living with a full range of supporting services, which are open to locals as well as our owner community. Rangeford Care is our in house care provider and unlike many care providers in this area, is set up as a domiciliary care service, with the convenience of being on one site. We are extremely proud of the strong team spirit and the high level of care we provide for our lovely clients.
We have a new and exciting opportunity and are recruiting a key position as part of the management team. Reporting to the Village Manager, the Operations Manager has responsibility for ensuring the smooth-running of the operations functions within the village, specifically Food and Beverage (Front of House), Events and the Village Services Team (Reception), whilst delivering friendly and efficient customer service and creating a welcoming atmosphere to residents and visitors. This is an excellent opportunity as the successful candidate will be integral to the development and success of Homewood Grove.
A key focus of the role will be to develop the F&B front of house service, to include implementing an ethos of exemplary service delivery across the village, and a gold standard customer dining experience. The role holder will be responsible for the recruitment, management, training, development and motivation of their teams within these areas. The successful candidate must be able lead from the front. They must be highly visible to colleagues, owners and visitors alike, whilst supporting the Village Manager, across the business, to ensure the success of the village, and to deputise in their absence.
Duties and Responsibilities
- Operational management of F&B and Village Services team.
- Assisting in recruiting, training and development of team members within relevant departments.
- Supporting the Village Services Manager in their management of the Village Services ensuring they complete all aspects of their role including rota scheduling, training and performance management, whilst meeting the expected service levels.
- Ensuring that all services are covered during their operational hours, or alternative solutions are put in place if this can’t be achieved.
- Working closely with the Restaurant team and Head Chef to organise an ongoing cycle of events to meet standards and requirements of owner demographic, maintain and develop high standards of service and presentation.
- Working with relevant department to manage, organise and develop the events schedule for owners for both in-house and external events.
- Responding to owners’ enquiries and requests, and liaising with relevant departments to follow-up requests and queries.
- With input and support from Village Manager, managing budgets, working within budgets for own departments, and provide budget reports/KPI as required.
- Acting as Duty Manager in absence of Village Manager, to include dealing with any urgent issues or emergencies by following procedures.
- Working collaboratively with Village Managers, Operations Managers and colleagues at other Rangeford Village sites.
Qualifications
- HND/Bachelor's degree level education in relevant subject or equivalent professional level experience (Desirable).
- Educated to A Levels standard (Desirable).
- Leadership/management training.
- Clean Driving licence.
Experience
Must have at least 2 years previous experience at a minimum level of Supervisor / Assistant Manager/ Operations Manager/Duty Manager in a busy customer-facing environment ideally in hotels, hospitality, retail industry or a similar retirement community.
Person Specification
To be successful in this role you will need to balance a number of characteristics to ensure you maintain excellent customer service but do not lose business focus. You will need to be friendly, sociable, welcoming and be calm, patient and polite, but also professional, organised and driven to succeed. An understanding of potential issues and challenges of working with an older demographic is essential.
Operations Manager in Chertsey employer: Rangeford Villages
Rangeford Villages is an exceptional employer, offering a supportive work environment where you can thrive as a Sous Chef without the stress of late-night shifts. With a focus on employee well-being, we provide competitive salaries, a comprehensive benefits package, and opportunities for professional growth within our vibrant retirement communities. Join us in creating memorable dining experiences for our residents while enjoying the beauty of our picturesque location near Chertsey.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Chertsey
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Rangeford Villages. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Rangeford Villages
Don't be shy about reaching out to Rangeford Villages directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Chertsey
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Rangeford Villages and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Rangeford Villages
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
