At a Glance
- Tasks: Investigate medical devices, analyse data, and collaborate globally to enhance product quality.
- Company: Join a leading healthcare company dedicated to patient safety and innovation.
- Benefits: Earn £17.19 per hour with flexible night shifts and comprehensive training.
- Other info: Enjoy a dynamic work environment with opportunities for continuous improvement.
- Why this job: Be a technical detective making a real difference in healthcare quality and safety.
- Qualifications: Strong IT skills and logical thinking; no prior experience needed.
The predicted salary is between 35000 - 40000 £ per year.
We are looking for a Complaints Investigator to join our Witney laboratory. You will act as a technical detective, analysing returned medical devices to identify root causes and ensure global patient safety.
The Schedule: 4 nights on, 4 nights off (7 PM - 7 AM).
The Pay: £17.19 per hour.
The Role:
- Perform hands-on device testing.
- Use Excel to track quality trends.
- Collaborate with global teams to improve product design.
No Experience? No Problem: If you have strong IT skills and a logical brain, we provide the full technical training. Your work ensures that our products remain the gold standard in healthcare. You won’t just be checking boxes; you’ll be performing deep-dive investigations.
Hands-on Investigation: Meticulously examine customer-returned devices. You will use technical tools and logic to determine exactly why a product didn’t perform as expected.
Data Sleuthing: Use MS Excel and internal systems to log findings, identify emerging trends, and spot patterns that others might miss.
Quality Advocacy: Participate in “Continuous Improvement” projects. Your findings will directly influence how we update and enhance our manufacturing processes.
Global Collaboration: Share your insights with local and international teams to ensure corrective actions are taken across the organisation.
Reporting: Translate technical findings into clear, concise reports for management, ensuring all investigations meet standards.
Complaints Investigator/ Quality Technician in Witney employer: Randstad
Join our Witney laboratory as a Complaints Investigator, where you'll be part of a dynamic team dedicated to ensuring global patient safety through meticulous analysis and hands-on testing of medical devices. We pride ourselves on fostering a supportive work culture that values continuous improvement and employee growth, offering comprehensive training for those new to the field. With a unique 4 nights on, 4 nights off schedule, you can enjoy a balanced work-life while contributing to the gold standard in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Investigator/ Quality Technician in Witney
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints investigation and quality assurance. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills! During interviews, be ready to discuss how you would approach investigating a product failure. Use examples from your past experiences or hypothetical scenarios to demonstrate your logical thinking.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to global patient safety.
We think you need these skills to ace Complaints Investigator/ Quality Technician in Witney
Some tips for your application 🫡
Show Your Detective Skills:In your application, highlight any experience or skills that showcase your analytical thinking. We want to see how you approach problems like a true detective, so don’t hold back on those examples!
Excel is Your Best Friend:Since you'll be using Excel to track quality trends, make sure to mention any relevant experience with it in your application. If you've used it for data analysis or reporting, let us know – we love a good data sleuth!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, especially when it comes to technical findings. Make sure your points are easy to understand and get straight to the heart of what you want to convey.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Randstad
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Complaints Investigator. Familiarise yourself with the process of analysing medical devices and the importance of patient safety. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your IT Skills
Since strong IT skills are essential for this position, be prepared to discuss your experience with Excel and any other relevant software. You might even want to brush up on data analysis techniques so you can confidently talk about how you would track quality trends and spot patterns.
✨Prepare for Hands-On Scenarios
Think about how you would approach a hands-on investigation of a returned device. Be ready to share examples of how you would meticulously examine a product and what logical steps you would take to identify root causes. This shows that you’re not just a thinker but also a doer.
✨Emphasise Team Collaboration
This role involves working with global teams, so highlight any past experiences where you collaborated with others to achieve a common goal. Discuss how you would share insights and findings with both local and international teams to ensure corrective actions are taken effectively.
