At a Glance
- Tasks: Manage client relationships and oversee contract delivery for premier commercial properties.
- Company: Dynamic company in Central London with a focus on commercial growth.
- Benefits: Competitive salary, performance bonuses, travel allowance, and health benefits.
- Other info: Opportunities for career advancement into senior roles.
- Why this job: Join a leading team and drive impactful projects in a vibrant environment.
- Qualifications: Proven account management experience and strong client relationship skills.
The predicted salary is between 80000 - 85000 £ per year.
Location: Central London (Commercial Portfolio)
Remuneration: 80,000 - 85,000
Role Overview
We are seeking a commercially sharp, relationship-driven Account Manager to oversee contract delivery, commercial growth, and client satisfaction across a portfolio of premier commercial office assets in Central London. In this role, you will serve as the primary strategic and operational partner to Landlord Asset Managers, Managing Agents, and corporate occupiers. You will hold complete accountability for portfolio P&L performance, service level agreement (SLA/KPI) delivery, contract retention, and account expansion through extra works and projects. While working closely with resident technical teams and supervisors who lead hands-on engineering delivery, your role focuses on high-level stakeholder diplomacy, financial governance, contract administration, and operational excellence.
Key Responsibilities
- Strategic Client Relationship Management
- Act as the trusted primary ambassador and executive contact for Landlord Asset Managers, Managing Agents, and corporate tenant representatives.
- Lead monthly and quarterly business reviews, delivering clear, commercial presentations on SLA/KPI attainment, customer satisfaction, and operational milestones.
- Maintain regular strategic dialogue with client stakeholders to ensure total alignment with their property goals and operational expectations.
- Commercial & Financial Ownership (P&L)
- Hold full financial accountability for your portfolio contracts, driving profitability, managing budgets, and controlling Work in Progress (WIP), billing, and debt.
- Proactively identify property improvement initiatives, scoping and presenting commercial proposals for extra works, refurbishments, and lifecycle replacements.
- Manage third-party supply chain partners, negotiating competitive commercial terms and auditing performance against contractual service levels.
- Service Delivery & Compliance Governance
- Direct operational service delivery across hard and soft FM work streams, ensuring all contractual obligations, SLAs, and performance KPIs are consistently exceeded.
- Partner with resident Engineering Supervisors and Technical Leads to ensure statutory property compliance (including Health & Safety, Water Hygiene, and Fire Safety) is rigorously maintained and audit-ready.
- Act as senior incident escalation contact during operational disruptions, ensuring rapid resolution and transparent communication back to client teams.
- People Leadership & Operational Culture
- Lead, mentor, and motivate site teams, including Contract Support administrators, Supervisors, and technical service delivery staff.
- Set clear performance targets, conduct regular appraisals, oversee recruitment, and promote a collaborative, customer-centric team culture.
- Ensure all on-site activities champion high workplace health, safety, and environmental standards.
Person Specification
- Proven Account Management Track Record: Demonstrable success as an Account Manager, Commercial Contract Manager, or Senior Facilities Manager managing multi-building commercial portfolios or landmark corporate properties.
- Commercial & Financial Acumen: Strong experience managing contract P&Ls, controlling operational costs, driving margin retention, and winning profitable extra works.
- Client Relationship Skills: Polished, articulate interpersonal and presentation skills with proven experience influencing senior landlord and corporate stakeholders.
- Operational Knowledge: Solid practical understanding of facilities management contracts, SLA/KPI structures, statutory property compliance, and supply chain governance (a technical background is welcome but not required; technical support is provided on site).
- Certifications (Desirable): IWFM membership, IOSH Managing Safely, or relevant business/facilities management qualifications.
- Technical Background: Level 3 (or equivalent) in a mechanical or electrical discipline.
What We Offer
- Competitive Base Package: Market-leading salary calibrated to your portfolio account management experience.
- Incentives & Travel: Structured annual performance bonus and commercial car / travel allowance.
- Executive Benefits: Contributory corporate pension scheme, private medical healthcare/cash plan, and life cover.
- Career Growth: Transparent advancement opportunities into Senior Account Directorship and Regional.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK.
Technical Account Manager employer: Randstad
Leeds City Council is an exceptional employer for Children's Social Workers, offering a supportive and innovative work environment dedicated to the well-being of children in care. With a focus on meaningful practice and strong management support, employees have the opportunity to make a real difference in the lives of young people while benefiting from ongoing professional development and collaboration with various agencies. Located in Leeds, this role provides a chance to work within a vibrant community committed to child-centred care and advocacy.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Technical Account Manager at Randstad!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Randstad or be willing to refer you for that Technical Account Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Randstad who’s on the lookout for their next Technical Account Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Technical Account Manager role at Randstad!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Randstad. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Randstad
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Randstad. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
