At a Glance
- Tasks: Support and enhance a critical ITSM platform while collaborating with engineers.
- Company: Join a high-impact programme in a secure environment.
- Benefits: Competitive day rate, potential contract extension, and hands-on experience.
- Other info: Opportunity for professional growth in a dynamic, secure setting.
- Why this job: Make a real difference in stabilising and improving IT systems.
- Qualifications: Strong experience with Remedy ITSM and technical advisory skills.
Location: Ipswich or Hemel Hempstead (5 days onsite)
Day rate: £700 - £747 per day (Inside IR35)
Contract duration: 6 months (potential extension)
Security: Security Clearance required (active or eligible)
The Opportunity
We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices.
What You'll Be Doing
- Supporting and maintaining the existing Remedy ITSM platform
- Managing CMDB data loads and foundation data
- Working on integrations (including E-bonding)
- Customising workflows and configurations using Developer Studio
- Troubleshooting complex issues through log analysis and root cause identification
- Supporting failover and disaster recovery (BCDR) readiness
- Providing technical guidance and mentoring internal engineers
- Driving improvements in processes, documentation, and system performance
What We're Looking For
- Strong hands-on experience with Remedy ITSM (essential)
- Experience with CMDB, integrations, and Developer Studio
Remedy SME in Suffolk employer: Randstad
Join a dynamic team in Ipswich or Hemel Hempstead, where we prioritise employee growth and foster a collaborative work culture. As a Remedy SME, you'll not only enhance your technical skills but also enjoy competitive day rates and the opportunity to work on impactful projects within a secure environment. Our commitment to operational excellence ensures that you will be part of a forward-thinking organisation that values innovation and resilience.
StudySmarter Expert Advice🤫
We think this is how you could land Remedy SME in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space, especially those who have experience with Remedy. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of the Remedy platform. We recommend practising common interview questions related to ITSM and being ready to discuss your hands-on experience.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled complex issues in past roles. This will demonstrate your ability to troubleshoot and improve system performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remedy SME in Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Remedy SME role. Highlight your hands-on experience with Remedy ITSM and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've supported ITSM platforms and improved system performance in the past.
Showcase Your Technical Skills:Don’t forget to showcase your technical expertise! Mention your experience with CMDB, integrations, and Developer Studio. We love seeing candidates who can demonstrate their problem-solving skills through real-life examples.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Randstad
✨Know Your Remedy Inside Out
Make sure you brush up on your knowledge of the Remedy ITSM platform. Be prepared to discuss your hands-on experience, especially with CMDB, integrations, and custom workflows. Highlight specific projects where you've improved system performance or resolved complex issues.
✨Showcase Your Problem-Solving Skills
Since troubleshooting is a key part of this role, come ready with examples of how you've tackled complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical skills.
✨Understand the Security Requirements
Given that security clearance is required, be prepared to discuss your eligibility or current status. Familiarise yourself with the security protocols relevant to the role and be ready to explain how you would ensure compliance while working on the ITSM platform.
✨Be Ready to Collaborate
This role involves working closely with engineers and stakeholders, so highlight your teamwork and mentoring experiences. Share examples of how you've successfully guided teams or improved processes through collaboration, as this will show you're a great fit for their high-impact programme.
