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- Tasks: Assist customers with loan enquiries and applications in a fast-paced contact centre.
- Company: Join a well-known high street bank with a focus on customer satisfaction.
- Benefits: Earn £15 per hour, enjoy predictable shifts, and potential for permanent role.
- Why this job: Make a real difference by helping customers achieve their financial goals.
- Qualifications: Strong communication skills and ability to handle high call volumes.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 12 - 16 £ per hour.
You’d be working in a contact centre role in Newcastle upon Tyne helping customers over the phone who are interested in taking out or refinancing a personal loan for a well known high street bank.
Contract type: 6 months, permanent thereafter.
Potential: May lead to a permanent role
Pay Rate: £15 / Per Hour
Work schedule: 37.5 hours per week
Shifts: between 8am–8pm (Mon–Fri) and 9am–6pm (Sat–Sun). No bank holidays. Shifts planned in a 6-week rotation for predictability.
Location: On-site only (not remote)
Role Overview: The Needs Met Agent plays a key role within the customer service team, assisting customers with enquiries related to loan applications, refinancing options, and existing loan accounts. The role involves handling a high volume of customer calls while delivering professional, accurate, and efficient support, ensuring customers receive the correct outcome on the first contact whenever possible.
Key Responsibilities:
- Customer Service & Support: Act as the first point of contact for existing and new customers regarding loan enquiries and applications. Handle incoming calls related to new loan applications, loan refinancing, and account enquiries. Deliver a consistent, positive customer experience while resolving queries efficiently.
- Case Handling & Compliance: Accurately capture and maintain customer information in compliance with GDPR requirements. Ensure all interactions meet banking regulatory standards and company procedures. Maintain confidentiality and security of customer data at all times.
- Performance & Service Delivery: Manage a high volume of inbound calls while maintaining quality and efficiency. Strive to achieve first-contact resolution wherever possible. Support the delivery of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) set by DXC and its client.
- Team Collaboration: Work closely with colleagues and Needs Met Supervisors to resolve complex customer enquiries. Contribute to a collaborative team environment focused on delivering high-quality customer service.
Key Skills & Attributes:
- Strong customer service and communication skills
- Ability to manage high call volumes in a contact centre environment
Banking Customer Service Advisor in Newcastle upon Tyne employer: Randstad
Contact Detail:
Randstad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Customer Service Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky calls or difficult customers, as this role is all about delivering a top-notch experience.
✨Tip Number 3
Be ready to showcase your communication skills. Since you'll be on the phone a lot, demonstrate your ability to listen actively and respond clearly during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed, and we’re always looking for passionate individuals to join our team.
We think you need these skills to ace Banking Customer Service Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in banking or similar roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Banking Customer Service Advisor role. Share specific examples of how you've helped customers in the past and how you can bring that same energy to our team.
Showcase Your Communication Skills: Since this role involves a lot of phone interaction, make sure your written application reflects your communication skills. Keep it clear, concise, and friendly – just like how you’d talk to a customer on the phone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Randstad
✨Know Your Stuff
Before the interview, make sure you understand the basics of personal loans and refinancing. Brush up on common banking terms and processes so you can speak confidently about them during your chat.
✨Practice Makes Perfect
Rehearse common customer service scenarios you might face in the role. Think about how you'd handle a frustrated customer or explain a complex loan product. This will help you feel more prepared and less anxious.
✨Show Off Your Skills
Highlight your strong communication skills and ability to manage high call volumes. Share specific examples from your past experiences where you delivered excellent customer service or resolved issues efficiently.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the training process. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.