At a Glance
- Tasks: Lead and empower a dedicated Bereavement Support Team to provide compassionate care.
- Company: Join a nationally recognised children's charity focused on grief support.
- Benefits: Competitive salary, full-time hours, and opportunities for professional development.
- Other info: Dynamic role with opportunities for growth and innovation in children's mental health.
- Why this job: Make a real difference in the lives of bereaved children and families.
- Qualifications: Qualified Social Worker with experience in managing clinical teams and bereavement support.
The predicted salary is between 50275 - 58400 £ per year.
Location: London
Salary: £50,275 - £58,400 per annum (dependent on experience)
Contract Type: Full-time, Permanent (40 hours per week, 5 days)
Sector: Non-Profit / Children's Mental Health & Social Care
About the Organisation
We are an established, nationally recognised specialist children's charity dedicated to ensuring that no child has to face grief and loss alone. Operating for over two decades across regional hubs in London, Bristol, and Brighton, alongside national helpline and outreach services, our mission is to guide bereaved children, young people, and their families toward hope, healing, and resilience. We deliver evidence-informed, compassionate clinical support ranging from initial triage, psycho-education, and 1:1 therapies to creative arts interventions and residential retreats. Currently embarking on an exciting period of growth and national re-brand, we are seeking an experienced and dedicated Services Manager to lead our front-line Bereavement Support Team.
The Opportunity
As Services Manager, you will lead and empower our multi-disciplinary Bereavement Support Team (comprising qualified practitioners, support workers, volunteers, and student placements). Working closely with the Director of Clinical Services and the wider Clinical Executive, you will act as a clinical and operational cornerstone, ensuring that families reach the right level of compassionate, high-quality care at their earliest point of contact. This role combines strategic operational planning, safeguarding leadership, team coaching, and hands-on clinical assessment.
Key Responsibilities
- Line-manage, mentor, and supervise therapeutic staff, support workers, placement students, and volunteers; conduct regular caseload reviews, interim check-ins, and annual appraisals.
- Uphold sector-leading quality standards (aligned with the Irish Bereavement Care Standards 2024 and internal clinical frameworks); audit clinical notes, invoices, and closure summaries for regulatory compliance.
- Oversee complex case allocations and clinical risk assessments while managing a small, focused personal caseload.
- Champion rigorous safeguarding policies across all service touchpoints, acting as an escalation lead for vulnerable children, young people, and families.
- Oversee team budgets in line with financial guidelines; track clinical supervision costs; and deliver clear, data-informed operational reports on service milestones and KPIs.
- Contribute to the design, expansion, and delivery of innovative clinical interventions, workshops, support groups, and therapeutic residentials.
Candidate Requirements
Essential Qualifications & Experience:
- Qualified Practitioner registered as a Social Worker with Social Work England (SW England).
- Proven experience line-managing practitioners within a clinical, social work, or multidisciplinary care setting.
- Substantial background working with bereavement, grief, loss, or childhood trauma.
- Demonstrated experience managing caseload allocations, monitoring budgets, tracking KPIs, and reporting on operational outcomes.
Skills & Attributes:
- IT Competence: Proficient across Microsoft Office 365, Teams, and remote meeting tools; experience using Client Management Systems (knowledge of Lamplight is a distinct advantage).
- Communication & Empathy: Outstanding interpersonal, verbal, and written communication skills with the emotional intelligence required to support teams handling sensitive cases.
- Resilience & Professional Integrity: Calm under pressure, boundaries, non-judgemental, and deeply committed to trauma-informed practice.
- Flexibility: Willingness to occasionally work outside standard office hours to support therapeutic events or family programmes, with openness toward pursuing relevant professional body accreditation's.
Randstad Care is an equal opportunities employer and decisions are made on merits alone.
Services Manager in London employer: Randstad
Leeds City Council is an exceptional employer for Children's Social Workers, offering a supportive and innovative work environment dedicated to the well-being of children in care. With a focus on meaningful practice and strong management support, employees have the opportunity to make a real difference in the lives of young people while benefiting from ongoing professional development and collaboration with various agencies. Located in Leeds, this role provides a chance to work within a vibrant community committed to child-centred care and advocacy.
StudySmarter Expert Advice🤫
We think this is how you could land Services Manager in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Randstad.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Randstad.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Randstad.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Randstad. Apply directly through us to stand out!
We think you need these skills to ace Services Manager in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Randstad. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Services Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Randstad
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Randstad. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
