At a Glance
- Tasks: Manage facilities services, ensuring top-notch customer experience and compliance.
- Company: Join a diverse team at a leading real estate company.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional development.
- Why this job: Make a real impact on building management and customer satisfaction.
- Qualifications: Experience in operations management and strong communication skills.
The predicted salary is between 29880 - 36520 £ per year.
The role is responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, primarily focused on soft services, occupier engagement and customer experience, within a single complex building.
Responsibilities
- Prepare, monitor and reconcile service charge budgets
- Check and approve expenditure against service charge budgets
- Provide best in class customer service to internal and external customer base
- Maintain regular and effective communication with clients and tenants
- Manage site-based staff, ensuring all people related policies and procedures are followed
- Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
- Monitor works conducted/service provided by suppliers
- Audit and inspect supplier delivery
- Measure and report supplier performance against agreed SLAs
- Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including life safety systems, vertical transportation equipment and public health systems
- Work effectively with a range of specialist consultants to deliver agreed outcomes
- Procure goods and services, following procedures and policies
- Develop, agree and manage capital replacement programmes
- Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
- Undertake regular building inspections, complete reports and initiate/progress any required works
- Ensure compliance with all current statutory legislation in respect of health and safety and the environment
- Manage local environmental activities to meet statutory obligations
- Ensure compliance with all internal procedures and policies - e.g. Procurement, Finance, Compliance, HR
- Ensure security and emergency procedures are robust and always adhered to, taking an active role in the event of emergency situations
- Lead with annual event planning and delivery of the social value engagement plan
- Lead in delivering an effective comms plan related to operations and project works
- Lead with reporting and budget management
- Act as deputy to the Building Manager, assuming day-to-day leadership during periods of absence to ensure effective management of the building
Randstad CPE values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
Operations Manager in London employer: Randstad
Join a forward-thinking company that prioritises employee development and fosters a collaborative work culture. As an IMS Systems Auditor, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to make a meaningful impact on our Integrated Management System. Located in a vibrant area, we offer a dynamic workplace where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager at Randstad!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Randstad or be willing to refer you for that Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Randstad who’s on the lookout for their next Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager role at Randstad!
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Randstad. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Randstad
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Randstad. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
