At a Glance
- Tasks: Lead a dynamic team and manage flagship contracts in the heart of London.
- Company: Join a forward-thinking company that values diversity and equality.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Other info: Embrace a culture of high performance and operational excellence.
- Why this job: Shape the future of facilities management while driving sustainability initiatives.
- Qualifications: Proven leadership skills and experience in commercial management.
The predicted salary is between 72000 - 88000 £ per year.
Role Overview We are seeking an accomplished, commercially driven General Manager to take strategic, operational, and commercial accountability for a flagship portfolio of contracts across the City of London.
Reporting to the Divisional Director, you will lead a multidisciplinary team across hard (M&E) and soft facilities services.
You will hold full P&L accountability, maintain client relationships at C-suite level, ensure operational excellence and contract retention, and identify organic business development opportunities.
Key Responsibilities Strategic Leadership & Team Management Provide inspirational leadership, strategic direction, and mentorship to an operational team consisting of Account Managers, Technical Leads, and Soft Service Managers.
Foster a high-performance culture focused on safety, quality, and customer service.
Lead talent acquisition, performance management, training, and succession planning across your operational accounts.
Commercial & Financial Governance Own full P&L accountability across the portfolio, typically managing budgets ranging from 8m to 15m+ per annum.
Deliver targeted gross margins, track cash flow, monitor work-in-progress (WIP), and minimize debt aged profiles.
Oversee commercial contract renewals, extensions, and price indexation negotiations.
Identify and capture variable/additional project works to grow portfolio revenue.
Client Relationship Management & Retention Act as the strategic partner and principal point of contact for senior client stakeholders and corporate property directors.
Conduct structured monthly executive reviews, formal quarterly business reviews (QBRs), and annual contract health checks.
Resolve escalated service delivery issues, taking personal ownership of client satisfaction and long-term retention.
Operational Excellence & Compliance Ensure all service contracts consistently meet or exceed contractual KPIs and SLAs across total facilities management (TFM) disciplines.
Maintain rigorous oversight of statutory compliance, building regulations, and corporate health, safety, and environmental (HSE) standards across all sites.
Champion sustainability and ESG initiatives, guiding clients on carbon-reduction strategies and intelligent building management systems.
Lead disaster recovery, emergency planning, and crisis management protocols across the portfolio.
Randstad CPE values diversity and promotes equality.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. skillsqualificationsexperience Permanent Full-Time
General Manager - Maternity Cover in London employer: Randstad
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StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Maternity Cover in London
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We think you need these skills to ace General Manager - Maternity Cover in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Randstad. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Randstad
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Randstad. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
