At a Glance
- Tasks: Manage facilities services, ensuring top-notch customer experience and compliance.
- Company: Join a diverse team at a leading facilities management company.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Make a real difference in building management and customer satisfaction.
- Qualifications: Experience in facilities management and strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
The role is responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, primarily focused on soft services, occupier engagement and customer experience, within a single complex building.
Responsibilities:
- Prepare, monitor and reconcile service charge budgets.
- Check and approve expenditure against service charge budgets.
- Provide best in class customer service to internal and external customer base.
- Maintain regular and effective communication with clients and tenants.
- Manage site-based staff, ensuring all people related policies and procedures are followed.
- Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business.
- Monitor works conducted/service provided by suppliers.
- Audit and inspect supplier delivery.
- Measure and report supplier performance against agreed SLAs.
- Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including life safety systems, vertical transportation equipment and public health systems.
- Work effectively with a range of specialist consultants to deliver agreed outcomes.
- Procure goods and services, following procedures and policies.
- Develop, agree and manage capital replacement programmes.
- Prepare management reports for a variety of stakeholders and attend/chair management meetings as required.
- Undertake regular building inspections, complete reports and initiate/progress any required works.
- Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
- Manage local environmental activities to meet statutory obligations.
- Ensure compliance with all internal procedures and policies - e.g. Procurement, Finance, Compliance, HR.
- Ensure security and emergency procedures are robust and always adhered to, taking an active role in the event of emergency situations.
- Lead with annual event planning and delivery of the social value engagement plan.
- Lead in delivering an effective comms plan related to operations and project works.
- Lead with reporting and budget management.
- Act as deputy to the Building Manager, assuming day-to-day leadership during periods of absence to ensure effective management of the building.
Randstad CPE values diversity and promotes equality. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
Facilities Operations Officer in London employer: Randstad
Leeds City Council is an exceptional employer for Children's Social Workers, offering a supportive and innovative work environment dedicated to the well-being of children in care. With a focus on meaningful practice and strong management support, employees have the opportunity to make a real difference in the lives of young people while benefiting from ongoing professional development and collaboration with various agencies. Located in Leeds, this role provides a chance to work within a vibrant community committed to child-centred care and advocacy.
