Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st/2nd line IT support in a compassionate hospice environment.
- Company: Join a dedicated team supporting vital services in York.
- Benefits: Gain hands-on experience while making a difference in people's lives.
- Why this job: Combine your tech skills with empathy to help those in need.
- Qualifications: Experience in Microsoft desktop support and strong customer service skills.
- Other info: Opportunity for personal growth in a supportive and professional setting.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a reliable and customer-focused 1st/2nd Line IT Support Contractor to support a hospice environment in York. This role is ideal for someone with strong Microsoft desktop support experience who is comfortable working in a sensitive and compassionate setting.
- Provide L1 desktop support services to end users
- Deliver hands-on troubleshooting and issue resolution
- Support users with day-to-day IT queries and incidents
- Manage Microsoft 365 tenant administration, including user and group management
- Assist with SharePoint permissions and access management
- Ensure high levels of customer service and professionalism at all times
Experience in 1st/2nd line IT support (Microsoft-focused)
Comfortable working in a hospice environment – must be well presented and empathetic
Strong customer service skills and patient communication style
Confident with desktop troubleshooting and user account management
Able to work independently and represent the consultancy professionally
1-stage interview with Hiring Manager followed by a conversation with the end customer.
Information Technology Support Specialist employer: Randstad
Contact Detail:
Randstad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who have experience in healthcare settings. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for that interview! Research common IT support questions and practice your answers. Make sure you can showcase your Microsoft desktop support skills and how you handle sensitive situations with empathy.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've provided excellent support in the past. Highlight your ability to troubleshoot issues while maintaining a professional and compassionate approach.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st/2nd line IT support, especially with Microsoft products. We want to see how your skills match the role, so don’t be shy about showcasing your desktop troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about providing IT support in a compassionate setting like a hospice. We love seeing candidates who understand the importance of empathy in their work.
Showcase Customer Service Skills: Since this role is all about customer service, make sure to include examples of how you've provided excellent support in the past. We’re looking for those moments where you went above and beyond to help users!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Randstad
✨Know Your Tech Inside Out
Make sure you're well-versed in Microsoft desktop support. Brush up on common troubleshooting techniques and be ready to discuss your experience with Microsoft 365 and SharePoint. This will show that you’re not just familiar with the tools, but that you can handle real-world issues.
✨Empathy is Key
Since this role is in a hospice environment, it’s crucial to demonstrate your ability to communicate compassionately. Think of examples where you've helped users in sensitive situations and be prepared to share them. This will highlight your customer service skills and your understanding of the setting.
✨Dress the Part
First impressions matter! Make sure you present yourself professionally for the interview. A smart appearance will reflect your respect for the role and the environment you'll be working in. It sets the tone for how you’ll interact with users.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to IT support in a hospice. Think about how you would handle specific incidents or user queries. Practising these scenarios will help you articulate your thought process and problem-solving skills effectively.