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- Tasks: Lead the management of digital tech solutions in retail, ensuring smooth operations and support.
- Company: Join a dynamic team focused on optimising retail technology across stores.
- Benefits: Enjoy competitive pay, flexible work options, and the chance to innovate in retail tech.
- Why this job: Be at the forefront of digital transformation in retail, making a real impact on customer experience.
- Qualifications: Experience with MDM platforms and iOS management is essential; strong communication skills are a must.
- Other info: This role is a temporary contract covering long-term sick leave, offering valuable industry experience.
The predicted salary is between 60000 - 84000 £ per year.
Job title: Retail Digital Applications/IT Operations Lead
Location: Fareham (on site 1 day per week)
Contract length: Up to 4 months (cover for long term sick leave)
Pay rate: £350 – £380 per day (inside IR35)
Job Overview
The Retail Digital Applications Lead plays a pivotal role in managing the end-to-end delivery, support, and ongoing optimization of digital and mobile technology solutions across Freestanding and Department Stores. This position is responsible for implementing and maintaining retail-focused technologies—including mobile device management (MDM), in-store digital signage, audio systems, workforce management tools, digital receipts, appointment booking platforms, and more.
Acting as a technical lead, the specialist ensures system changes and innovations are aligned with business needs while maintaining a secure, reliable, and scalable infrastructure. This role also provides third-level technical support and collaborates closely with both internal teams and external partners to deliver high-impact digital retail solutions.
Key Responsibilities
Mobile Device & Application Management
- Manage a fleet of 2,500+ mobile devices across UK and EMEA using MDM platforms, ensuring adherence to security and configuration standards.
- Sign and manage iOS applications and certificates for internal deployment, maintaining compliance with best practices.
- Define, implement, and enforce configuration policies for mobile devices to maintain consistency and control across the estate.
Infrastructure & Network Support
- Collaborate with Global Infrastructure and Tech Operations teams to manage retail network components (e.g., Meraki), including IP configuration, Wi-Fi policies, and telecom services.
- Provide foundational network support to ensure stable and secure connectivity across retail locations.
- Support integration and operation of in-store technologies including audio systems and digital signage.
Business Engagement & Technical Collaboration
- Serve as the escalation point for complex mobile and retail technology incidents, beyond Tier 1 and 2 service desk capabilities.
- Manage collaboration platforms such as SharePoint and Microsoft Teams to improve communication across retail teams.
- Partner with Business Analysts to translate operational needs into robust technical solutions and present findings in a clear, business-friendly format.
- Engage with brand stakeholders to ensure retail technology solutions align with business objectives.
Compliance, Documentation & Reporting
- Develop and maintain comprehensive documentation to support operations, compliance, and onboarding.
- Monitor and report on compliance metrics, device performance, and configuration standards.
- Coordinate and implement software updates and change management procedures to ensure minimal business disruption.
Project Delivery & Innovation
- Contribute to the successful delivery of cross-functional retail IT projects from conception through execution.
- Lead proof-of-concept initiatives, identifying and testing emerging technologies for retail environments.
- Stay abreast of industry trends and innovations to continuously improve digital retail operations.
Qualifications & Experience
Essential
- In-depth experience with Mobile Device Management (MDM) platforms (e.g., Intune, JAMF, AirWatch).
- Hands-on experience with iOS device management and app signing/certificate processes.
- Working knowledge of both Mac OS X and Windows 10/11 environments.
- Familiarity with basic networking concepts and Wi-Fi security best practices.
- Understanding of ITSM frameworks including Incident, Problem, and Change Management.
- Excellent communication skills, with the ability to explain technical topics to non-technical stakeholders.
Preferred
- Experience managing digital signage systems and content platforms.
- Awareness of enterprise security standards and regulations (e.g., PCI-DSS, GDPR, SOX, PII).
- ITIL V3/V4 certification or equivalent service management qualifications.
- Background in retail IT operations and in-store technology support.
- Confident in presenting technical information at various organizational levels.
Success Metrics
- Seamless management of the mobile device estate with high compliance and uptime.
- Enhanced operational efficiency through reliable digital tools and infrastructure.
- High user satisfaction through timely support, clear communication, and proactive service.
- Successful rollout of innovative technologies and pilot programs.
- Strong partnerships with internal stakeholders, driving business-focused digital transformation.
Information Technology Operations Lead employer: Randstad
Contact Detail:
Randstad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Operations Lead
✨Tip Number 1
Familiarise yourself with the specific Mobile Device Management (MDM) platforms mentioned in the job description, such as Intune or JAMF. Having hands-on experience or even a basic understanding of these tools will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the retail IT sector, especially those who have experience with digital signage and mobile technology solutions. Engaging in conversations can provide insights into the role and may lead to valuable referrals.
✨Tip Number 3
Stay updated on the latest trends in retail technology and mobile device management. Being able to discuss recent innovations or case studies during your interview can demonstrate your passion and knowledge in the field.
✨Tip Number 4
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully managed complex technical issues. This will help you illustrate your capability to handle the escalation points mentioned in the job description.
We think you need these skills to ace Information Technology Operations Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Mobile Device Management (MDM) platforms and any hands-on experience with iOS device management. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, explain how your background in IT operations aligns with the responsibilities of the Retail Digital Applications Lead. Mention specific projects or experiences that showcase your ability to manage mobile devices and collaborate with teams.
Showcase Technical Skills: Clearly outline your technical skills related to both Mac OS X and Windows environments, as well as your understanding of networking concepts. This will help demonstrate your capability to handle the technical aspects of the role.
Highlight Communication Abilities: Since the role requires explaining technical topics to non-technical stakeholders, provide examples in your application of how you've successfully communicated complex information in previous roles.
How to prepare for a job interview at Randstad
✨Showcase Your MDM Expertise
Make sure to highlight your experience with Mobile Device Management platforms during the interview. Be prepared to discuss specific projects where you managed mobile devices, focusing on how you ensured compliance and security.
✨Demonstrate Technical Communication Skills
Since this role involves explaining technical topics to non-technical stakeholders, practice articulating complex concepts in simple terms. Use examples from your past experiences to illustrate how you've successfully communicated with diverse teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-world situations. Think of examples where you resolved complex incidents or improved processes, particularly in retail IT operations.
✨Research the Company’s Digital Strategy
Familiarise yourself with the company's current digital initiatives and technologies. Understanding their retail technology landscape will allow you to tailor your responses and demonstrate your genuine interest in contributing to their goals.