Senior Property Manager in Ham

HOURS OF WORK | 9.00am to 5.30pm

QUALIFICATION LEVEL | ARLA qualified (ideal but not necessary) and minimum 3 years management experience

LOCATION | Richmond upon Thames

Company Profile

HML is a property service group specialising in the management of blocks of flats and offers related services such as insurance broking, lettings management, surveying, company secretarial and the provision of concierge staff.

Role Purpose

To offer the highest standards of service to landlords and tenants. As a Senior Property Manager, you will be the 'go to' team member for technical queries for more junior PMs and PMAs. Also be able to assist with Lettings if required.

Primary Responsibilities

• PROPERTY MANAGEMENT
• Winning and retaining Landlords
• Manage and grow the existing portfolio in accordance with ARLA Codes of Practice and relevant legislation.
• Provide a full professional lettings and property management service for new and existing clients.
• Respond to tenant enquiries.
• Manage in relation to company targets of income, management information (MI) and service delivery.
• Deal with landlord's enquiries pertaining to their property.
• Respond to all correspondence/emails, telephone calls including those from Landlords and tenants.
• Ensure all properties are compliant with prevailing legislative requirements.
• Be prepared to deal with any issue that may arise during the course of the Management of the properties.
• Consult with Block Managers and Freeholder/Leaseholders where necessary.
• Ensure all records are maintained via the existing company Property Management software (Reapit).
• Along with the office administrator, arrange rent reviews in line with current market values and report to landlord.
• Handle deposit dispute negotiations.
• Refurbishments - draw up specification and put out to tender.
• Agree with landlord preferred contractor and liaise with appointed contractor throughout refurbishment works.
• Ensure works are conducted to agreed specification and arrange payment after final snagging.
• Appoint and monitor the performance of contractors carrying out refurbishments and repairs.
• Ensure that all contracts and schedule of works for all properties are entered on the computerised system and updated.
• Advise all landlords and tenants of impending works.
• Ensure annual Gas Safety, Smoke & Carbon Alarms, Energy Performance Certificates, Legionella testing, PAT testing, and 5 year Electrical Installation Condition reports are compliant with current legislation.
• BUDGETS & ACCOUNTS
• Ensure the business operates in line with budgets and forecasts.
• Liaise with Client Accounts to provide landlords with financial statements and data pertaining to their property.
• INSPECTIONS
• Arrange and conduct regular property inspections ensuring the tenant fulfils their obligations as set out in the tenancy agreement.
• Report findings to the landlord if necessary and arrange remedial works and/or follow up visits if required.
• Ensure reports and photos are filed.
• Forward copies of Inspection Reports to Clients as required appropriately in accordance with Terms of Business.
• INSURANCE
• Support the processing of claims and enquiries regarding the policy as directed by the Client.
• Liaise with the insurance company and Client regarding renewals.
• MANAGEMENT
• Act as part of the Lettings and Asset Management senior team attending meetings and reporting on all local activity and results if required.
• Liaise and work alongside colleagues in all HML functions.
• Provide direction, advice, and support to the team.
• Represent the Branch at Regional meetings and to HML greater business.
• Enable training and staff development with use of all group resources.
• SERVICE CHARGE
• Consult with Block Managers to ensure service charges are maintained and up to date.
• LETTINGS
• Assist with Lettings (if required), be able to value a property, arrange the marketing, viewings and showing potential Tenants around properties.
• Carry out relevant checks (if required) to confirm prospective Tenants have the 'Right to Rent' within the UK as set out by the Right to Rent/Immigration Act 2014 and to ensure further checks are applied, as necessary.
• Use (if required) our Tenancy Management Platform (Goodlord) to complete referencing and tenancy agreements for new lets.
• GENERAL
• Any other duties as directed.
• Provide instruction/ideas for marketing and promotional materials.
• Ensure HML website is updated if asked.

PERSONAL REQUIREMENTS

• ARLA qualified (ideal but not necessary).
• Lettings experience with strong work ethic.
• Understanding of Property Management software systems (ideally Reapit).
• Good understanding of Residential Property Management and current legislation.
• Well-developed customer services, communication, writing and listening skills.
• Customer focused.
• Ability to work on own initiative.
• Good literacy and numerical skills.
• Diplomacy.
• Ability to prioritise workload and work under pressure.
• Team Player.
• Clean driving license.
• Able to professionally resolve conflict that may arise from time to time.
• A working knowledge of the Microsoft Office packages.
• Knowledge of the deposits procedure.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.