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- Tasks: Join our team as a Customer Service Advisor, helping customers with their needs daily.
- Company: We're a customer-focused company based in Newcastle, dedicated to outstanding service.
- Benefits: Enjoy up to £15/hour, private medical insurance, gym discounts, and 25 days annual leave.
- Why this job: Be part of a supportive team, improve customer experiences, and grow your skills.
- Qualifications: Looking for friendly, passionate individuals who thrive in teamwork and customer service.
- Other info: Temporary role with potential for permanent position after 6 months; flexible shift patterns.
My Client is looking for enthusiastic individuals to join their team of Customer Service Advisors, where customers are at the heart of everything they do. Do you take pride in knowing you’ve helped achieve the right outcome for a customer, especially when you get it right the first time?
What we’re looking for in our Customer Service Advisors:
- Friendly, helpful individuals who are passionate about delivering outstanding customer service.
- A team player who enjoys collaborating with others to deliver excellent service and identify opportunities for improvement.
- Driven to meet key performance indicators and contribute to the team’s success.
Pay Rate: Up to £15 / per hour PAYE
The working hours are between 8am and 10pm, Monday to Sunday – we usually work a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues.
Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.
Customer Service Advisor - Training employer: Randstad
Contact Detail:
Randstad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Training
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your passion and commitment to delivering outstanding service.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and think about how you would handle them. This preparation will help you respond confidently to situational questions and showcase your problem-solving skills.
✨Tip Number 3
Emphasise your teamwork skills by discussing past experiences where collaboration led to improved customer outcomes. Highlighting your ability to work well with others will align with their desire for team players.
✨Tip Number 4
Research the company’s values and mission statement. During your conversation, reference how your personal values align with theirs, which can help you stand out as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace Customer Service Advisor - Training
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. Use keywords from the job description, such as 'enthusiastic', 'team player', and 'outstanding customer service' to catch their attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Share specific examples of how you've helped customers in the past and how you can contribute to the team's success.
Highlight Key Skills: In your application, emphasise skills that align with the role, such as communication, problem-solving, and teamwork. Mention any experience with meeting performance indicators or improving processes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Randstad
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction, as this aligns perfectly with what the company values.
✨Demonstrate Team Spirit
Since the role requires collaboration, be prepared to discuss your experiences working in teams. Highlight instances where you contributed to a team goal or helped a colleague, showcasing your ability to work well with others.
✨Prepare for Performance Metrics Questions
Understand the key performance indicators that are important for the role. Be ready to talk about how you have met or exceeded targets in previous positions, as this will show your drive to contribute to the team's success.
✨Be Flexible with Availability
Given the varied working hours, it's crucial to demonstrate your flexibility. Mention your willingness to work evenings and weekends, and how you can adapt to the shift rotation, which will reassure them of your commitment to the role.
