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For Companies At a Glance
- Tasks: Join us as a Customer Service Administrator, handling enquiries and processing orders daily.
- Company: Be part of Air Liquide UK, a leader in gas solutions and customer service excellence.
- Benefits: Enjoy a competitive salary, potential for permanent role, and a supportive team environment.
- Why this job: This role offers hands-on experience, strong customer interaction, and the chance to grow your skills.
- Qualifications: Previous customer service or admin experience is essential; strong communication and attention to detail are key.
- Other info: Office-based role in Birmingham, Monday to Friday, with opportunities for local travel.
Customer Service Administrator
Locations: Please note we are recruiting for multiple roles across client
- Starley Way, Marston Green, Birmingham B37 7HF
Salary: £12.50 per hour – Mon-Fri 9-5 Office based
Contract Type: Full-time, temporary ongoing possibility to go permanent depending on performance
About the Role
We are seeking a reliable and proactive Customer Service Administrator to join our team at client & Air Liquide UK. You will play a key role in ensuring excellent service delivery to our customers through efficient administrative support, customer engagement, and accurate processing of orders and billing. This is a customer-facing role, ideal for someone with strong communication skills and an organised, detail-oriented approach.
Key Responsibilities
- Respond to customer enquiries via phone, email, and occasionally in person
- Process and manage sales orders, including data entry into internal systems.
- Prepare and issue invoices, proforma invoices, and credit notes in accordance with company procedures.
- Manage customer account setup and pricing updates
- Handle billing queries and provide timely resolutions to customer concerns.
- Take customer payments (cash and card), ensuring secure and accurate processing.
- Maintain accurate records of transactions and assist in reconciling daily banking.
- Monitor customer cylinder usage and update holdings where required.
- Support sales and operations teams by providing administrative and customer insight.
- Identify opportunities to refer customers to the sales team for value-added services.
- Maintain a working knowledge of products and services to support customer needs.
- Build and maintain strong long-term relationships with customers and agents.
- Make proactive outbound contact to selected customers to offer support and resolve queries.
- Support stock control through data accuracy and stock system updates.
- Escalate complex queries appropriately, ensuring customer issues are followed through.
What We\’re Looking For
- Proven experience in a customer service or administrative role.
- Confident communication skills across phone, email, and face-to-face interactions.
- A strong focus on accuracy, organisation, and attention to detail.
- Ability to multitask and manage workload in a fast-paced environment.
- Experience with invoicing, billing systems, or order processing is highly desirable.
- Confident handling payments and using point-of-sale or similar systems.
- A proactive and positive approach to customer service and problem solving.
- Willingness to learn about our products, services, and industry standards.
- Full, clean UK manual driving licence (occasional local travel may be required).
Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Customer Service Administrator - Birmingham employer: Randstad
Contact Detail:
Randstad Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Birmingham
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding Air Liquide UK's services will help you engage with customers more effectively and demonstrate your proactive approach during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since this role involves a lot of customer interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks in previous roles. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this position.
✨Tip Number 4
Be ready to discuss your experience with invoicing and billing systems. If you have specific examples of how you've handled payments or resolved billing queries, share those stories to demonstrate your relevant expertise.
We think you need these skills to ace Customer Service Administrator - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'communication skills', 'attention to detail', and 'order processing' to catch the employer's eye.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the responsibilities listed in the job description, particularly in handling customer queries and managing orders.
Showcase Relevant Skills: In your application, emphasise your ability to multitask and manage workloads in fast-paced environments. Highlight any experience you have with invoicing or billing systems, as this is highly desirable for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator.
How to prepare for a job interview at Randstad
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Be prepared to demonstrate your ability to engage effectively over the phone, via email, and in person. Practice common customer service scenarios to showcase your confidence and clarity.
✨Highlight Your Organisational Skills
This role requires a detail-oriented approach. Bring examples of how you've successfully managed multiple tasks or projects in the past. Discuss your methods for staying organised and ensuring accuracy in your work.
✨Familiarise Yourself with Invoicing and Billing Systems
Since experience with invoicing and billing systems is desirable, take some time to brush up on relevant software or processes. Being able to discuss your familiarity with these systems will show that you're ready to hit the ground running.
✨Prepare Questions About the Role
Demonstrate your interest in the position by preparing thoughtful questions about the company and the role. Ask about team dynamics, opportunities for growth, or how success is measured in this position. This shows you’re proactive and genuinely interested.
