Services Manager in City of London

Services Manager (Bereavement Support)

Location: London

Salary: £50,275 - £58,400 per annum (dependent on experience)

Contract Type: Full-time, Permanent (40 hours per week, 5 days)

Sector: Non-Profit / Children's Mental Health & Social Care

About the Organisation

We are an established, nationally recognised specialist children's charity dedicated to ensuring that no child has to face grief and loss alone. Operating for over two decades across regional hubs in London, Bristol, and Brighton, alongside national helpline and outreach services, our mission is to guide bereaved children, young people, and their families toward hope, healing, and resilience.

We deliver evidence-informed, compassionate clinical support ranging from initial triage, psycho-education, and 1:1 therapies to creative arts interventions and residential retreats. Currently embarking on an exciting period of growth and national re-brand, we are seeking an experienced and dedicated Services Manager to lead our front-line Bereavement Support Team.

The Opportunity

As Services Manager, you will lead and empower our multi-disciplinary Bereavement Support Team (comprising qualified practitioners, support workers, volunteers, and student placements). Working closely with the Director of Clinical Services and the wider Clinical Executive, you will act as a clinical and operational cornerstone, ensuring that families reach the right level of compassionate, high-quality care at their earliest point of contact.

This role combines strategic operational planning, safeguarding leadership, team coaching, and hands-on clinical assessment.

Key Responsibilities

• Line-manage, mentor, and supervise therapeutic staff, support workers, placement students, and volunteers; conduct regular caseload reviews, interim check-ins, and annual appraisals.

• Uphold sector-leading quality standards (aligned with the Irish Bereavement Care Standards 2024 and internal clinical frameworks); audit clinical notes, invoices, and closure summaries for regulatory compliance.

• Oversee complex case allocations and clinical risk assessments while managing a small, focused personal caseload.

• Champion rigorous safeguarding policies across all service touchpoints, acting as an escalation lead for vulnerable children, young people, and families.

• Oversee team budgets in line with financial guidelines; track clinical supervision costs; and deliver clear, data-informed operational reports on service milestones and KPIs.

• Contribute to the design, expansion, and delivery of innovative clinical interventions, workshops, support groups, and therapeutic residentials.

Candidate Requirements

Essential Qualifications & Experience:

• Qualified Practitioner registered as a Social Worker with Social Work England (SW England).

• Proven experience line-managing practitioners within a clinical, social work, or multidisciplinary care setting.

• Substantial background working with bereavement, grief, loss, or childhood trauma.

• Demonstrated experience managing caseload allocations, monitoring budgets, tracking KPIs, and reporting on operational outcomes.

Skills & Attributes:

• IT Competence: Proficient across Microsoft Office 365, Teams, and remote meeting tools; experience using Client Management Systems (knowledge of Lamplight is a distinct advantage).

• Communication & Empathy: Outstanding interpersonal, verbal, and written communication skills with the emotional intelligence required to support teams handling sensitive cases.

• Resilience & Professional Integrity: Calm under pressure, boundaries, non-judgemental, and deeply committed to trauma-informed practice.

• Flexibility: Willingness to occasionally work outside standard office hours to support therapeutic events or family programmes, with openness toward pursuing relevant professional body accreditation's.

Randstad Care is an equal opportunities employer and decisions are made on merits alone.