At a Glance
- Tasks: Support ICT infrastructure, manage servers, and ensure a secure environment for Assembly Members.
- Company: Join the Northern Ireland Assembly, a key player in public service.
- Benefits: Competitive salary, enhanced holidays, weekly pay, and free onsite parking.
- Other info: Enjoy a supportive team environment with a focus on professional development.
- Why this job: Make a real impact in a dynamic role with opportunities for growth.
- Qualifications: HND in computing or 3 years' experience in Infrastructure Support required.
The predicted salary is between 36122 - 38113 £ per year.
Organisation: Northern Ireland Assembly
Contract: Fixed-Term (12 months) - Full Time Hours
Salary: AG7 - £36,122 + (£1,971 salary supplement p.a.)
As a Senior ICT Infrastructure Analyst, you will assist in the smooth running of the ICT Infrastructure team, providing a secure and reliable ICT environment for Assembly Members, Party Support and Secretarial staff located in Parliament Buildings, as well as for MLA constituency offices located throughout Northern Ireland. A major part of this role will focus on the areas of server and network management.
Benefits
- Highly competitive salary fully aligned with public sector pay rates
- Expected 12 month temporary contract
- Enhanced holiday package
- Weekly pay
- Free onsite parking
- Refer-a-Friend scheme uncapped (£300 per successful referral)
- Employee Assistance Programme inclusive of financial assistance and access to counselling
What we need from you
- Immediate availability
- Completion of pre-appointment checks
- Full compliance with Assembly Commission staff policies, Equal Opportunities, Dignity at Work, and mandatory training requirements
- willingness to complete a basic accessNI
Essential Qualifications
- Possess at least a HND in computing or another discipline relevant to Information & Communications Technology (a minimum 50% course content) plus 1 year's experience working in a challenging Infrastructure Support/Service Desk environment OR
- Have at least 3 years' experience working in a challenging Infrastructure Support/Service Desk environment
Experience Required
- Managing MS Windows Server 2012 (or later) operating systems running in a Windows Hyper-V 2019 environment, managing MS Exchange 2016 (or later) on-premise and cloud-based MS Office365 email systems, MS Azure environment, and experience in MS Defender and Sentinel
- Support and administration of a TCP/IP based network including support of 2 or more of: remote access equipment, firewalls, switches, or routers
- Ability to analyse business requirements and produce logical solutions which satisfy customer needs while proactively seeking opportunities for improvement in work processes and service delivery
- Good interpersonal and oral/written communication skills, with the ability to explain computer concepts to customers in non-technical terms
- Ability to plan and organise a heavy, diverse, and unpredictable workload, delivering high-quality work to ICT standards using best practice methods
- Ability to work as part of a team, managing and influencing people and resources to meet agreed plans and objectives
Responsibilities
- Technical Support - Provide technical support and advice to customers, diagnosing and resolving problems effectively, and classifying/prioritising issues.
- Systems & Cloud Management - Patch and update MS Windows Server operating systems in Hyper-V 2019, support services in Microsoft Azure and manage Active Directory and cloud identity.
- Network & Email Administration - Manage and configure TCP/IP network equipment (switches) and maintain MS Exchange 2016 / Office365 email systems.
- Cyber Security & Disaster Recovery - Support ongoing monitoring of cyber security controls, operational cyber requirements and disaster recovery / contingency planning.
- Solution Delivery & Operations - Support in-house developed applications using Microsoft technology (DevOps pipelines, Company Portal), maintain standard device configurations and support secure remote access.
Get in touch with us today for a confidential chat and to review the full job description.
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