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- Tasks: Support the logistics team by managing customer communications and operational tasks.
- Company: Join a dynamic logistics team in Nottingham focused on customer satisfaction.
- Benefits: Gain valuable experience in a fast-paced environment with flexible hours.
- Other info: Temporary role with potential for future opportunities.
- Why this job: Perfect opportunity to develop your skills while making a real impact.
- Qualifications: Team player with strong communication skills and attention to detail.
The predicted salary is between 12 - 15 £ per hour.
Location: Nottingham – On-site
Contract Type: Temporary (1st June – 2nd October)
Hours: Monday – Friday, 07:00 – 12:00 (25 hours per week)
The Opportunity
My client’s Logistics team in Nottingham are a high performing, fast paced, engaged and customer centric team that prides itself on being our customers preferred supplier. Guided by shared values, they thrive in an environment where collaboration and openness are valued. We believe that teamwork and respect for each other lead to superior results. We are looking for a dynamic, enthusiastic and talented person who has great behaviours and a desire to progress.
The Role
Reporting into the Team Leader, this role is responsible for providing ad hoc administrative support to the operational team to maintain consistent service levels during peak periods. You will be taking the strain away from the CSR and transport teams by managing specific logistical tasks.
Key Responsibilities:
- Customer Liaison: Liaising with Customers and Hauliers ensuring time changes, late deliveries & booking in requests are handled via telephone, email and ensuring systems are updated to reflect changes.
- Relationship Management: Building mutually beneficial relationships with Customers.
- System Management: Raising return legs in the system and managing non-physical returns via SAP.
- Daily Operations: Calling through late deliveries, time changes, and booking-in requests using Salesforce, Transporeon, and telephone (approx. 2 hours per day).
- Reporting: Handling IDOC reports and Daily Health Checks via SAP and Transporeon.
- Tracking: Chasing outstanding collections and communicating updates on Salesforce.
Key Stakeholders
- Customer contacts
- Internal Supply Chain Functions
- External Customers & Hauliers
Requirements
- Experience: Ability to work as a team in a fast paced environment, with attention to detail.
- Communication: An effective communicator who is capable of building excellent Customer Service relationships.
- Technical Skills: PC skills and Excel spreadsheet experience.
- Systems: Preference for candidates with good working knowledge of SAP or Salesforce.
- Attributes: Organised and methodical with the ability to work in a controlled and structured way.
Customer Service Representative in Nottingham employer: Randstad UK
Contact Detail:
Randstad UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and team dynamics. This will help you tailor your responses and show that you're a great fit for their customer-centric environment.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with customers and hauliers, make sure you can articulate your thoughts clearly. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your tech skills! Brush up on SAP and Salesforce if you can. Being familiar with these systems will give you an edge and demonstrate your readiness to jump right into the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in being part of their dynamic team!
We think you need these skills to ace Customer Service Representative in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any relevant experience in logistics, customer liaison, or system management to show us you’re the perfect fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your values align with our team’s focus on collaboration and customer-centric service. Let us know why you want to join our fast-paced environment!
Show Off Your Communication Skills: Since this role involves liaising with customers and hauliers, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in building relationships!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. We can’t wait to hear from you!
How to prepare for a job interview at Randstad UK
✨Know the Company Inside Out
Before your interview, take some time to research the company and its logistics team. Understand their values, mission, and what makes them a preferred supplier for customers. This will help you tailor your answers and show that you're genuinely interested in being part of their dynamic team.
✨Showcase Your Communication Skills
As a Customer Service Representative, effective communication is key. Prepare examples from your past experiences where you've successfully liaised with customers or managed relationships. Be ready to demonstrate how you can handle late deliveries or booking requests with ease and professionalism.
✨Familiarise Yourself with Relevant Systems
Since the role involves using systems like SAP and Salesforce, it’s beneficial to brush up on these platforms. If you have experience with them, be prepared to discuss how you've used these tools in previous roles. If not, showing a willingness to learn can also impress your interviewers.
✨Emphasise Teamwork and Organisation
The job requires working in a fast-paced environment while maintaining attention to detail. Share specific instances where you've worked effectively as part of a team and how you stay organised under pressure. Highlighting your methodical approach will resonate well with the interviewers.