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For Companies At a Glance
- Tasks: Lead the UK Driver Communications Strategy and engage drivers through innovative campaigns.
- Company: Join a leading global tech platform revolutionising urban mobility.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Shape how thousands of drivers connect with a vital platform and make a real impact.
- Qualifications: 3+ years in CRM or project management, strong communication skills, and a passion for storytelling.
- Other info: Fast-paced role with a focus on improving customer experiences and building long-term trust.
The predicted salary is between 32000 - 38400 £ per year.
Are you a strategic storyteller with a passion for customer engagement? Our client is seeking a CRM & Content Project Manager to revolutionise how they connect with their UK driver community - they are a leading global technology platform that is at the forefront of urban mobility and delivery, operating in over 70 countries with a significant presence in cities across the UK.
This is your chance to lead a high-impact CRM strategy for one of the UK's most vital platforms. In this pivotal role, you'll move communications from reactive to proactive and transactional to trust-building, ensuring drivers feel informed, supported, and valued.
What You'll Be Doing
- Own the UK Driver Communications Strategy: Craft and execute a consistent narrative across all driver touchpoints, aligned with UK priorities and global CRM vision.
- Lead Life cycle & Campaign Management: Drive engagement through end-to-end campaigns focused on feature adoption, education, and policy awareness.
- Oversee Content Production: Manage creative development for driver-focused podcasts and video initiatives with agency partners.
- Coordinate Cross-Functional Stakeholders: Run the weekly Customer Collective forum to align messaging across Ops, Support, Policy, and Marketing.
- Champion Best Practices & Channels: Define and promote CRM best practices across teams, advising on tone, format, and delivery channels.
- Manage Weekly Newsletters: Oversee production from planning to deployment, optimising for performance and feedback.
- Measure and Optimise: Work with analytics teams to track KPIs and continuously improve campaign impact.
- Advocate for the Driver Voice: Ensure drivers' perspectives are embedded in all key initiatives and business decisions.
- Build Scalable Playbooks: Document processes and share learnings to support regional growth and global knowledge sharing.
About You
- 3+ years' experience in CRM, customer marketing, or comms project management.
- Confident project manager who thrives juggling multiple initiatives.
- Compelling communicator with a passion for storytelling and tone of voice.
- Proven success working with creative teams and/or agencies.
- Comfortable in fast-paced environments, with a bias for action.
- Analytical and insights-driven, with a knack for translating data into strategy.
- Passionate about improving customer experiences and building long-term trust.
- Familiarity with tools like Braze, Salesforce, or Iterable is a plus.
Why Apply?
This is a unique opportunity to shape how thousands of UK drivers interact with a leading platform. Your work will directly impact engagement, retention, and satisfaction — helping build long-term loyalty in a dynamic, innovative environment.
Ready to make your mark? Apply now and help redefine the driver experience.
CRM & Content Project Manager in London employer: Randstad UK
Contact Detail:
Randstad UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Content Project Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. We want you to shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. We’re rooting for you!
We think you need these skills to ace CRM & Content Project Manager in London
Some tips for your application 🫡
Craft Your Story: We want to see your storytelling skills shine! Make sure your application reflects your passion for customer engagement and showcases how you can revolutionise communications. Use examples from your experience that align with the role.
Tailor Your CV: Don’t just send a generic CV! Tailor it to highlight your CRM and project management experience. Focus on your achievements in driving engagement and managing campaigns, as these are key to the role.
Showcase Your Analytical Skills: We love data-driven decision-making! Include any relevant metrics or KPIs you've worked with in previous roles. This will show us how you measure success and optimise strategies.
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. We’re excited to see what you bring to the table!
How to prepare for a job interview at Randstad UK
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM strategies and tools like Braze, Salesforce, or Iterable. Brush up on how these platforms can enhance customer engagement and retention, as this will show your potential employer that you’re ready to hit the ground running.
✨Craft Your Storytelling Skills
As a CRM & Content Project Manager, storytelling is key. Prepare examples of how you've successfully communicated with customers in the past. Think about specific campaigns where your narrative made a difference and be ready to share those insights during the interview.
✨Demonstrate Your Project Management Prowess
Be prepared to discuss your project management experience in detail. Highlight instances where you’ve juggled multiple initiatives and how you ensured they were completed on time. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Analytical Side
Since the role involves measuring and optimising campaign performance, come equipped with examples of how you've used data to drive decisions. Discuss specific KPIs you’ve tracked and how you’ve adjusted strategies based on your findings.