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- Tasks: Lead automation projects to transform customer communications and streamline processes.
- Company: Join a leading financial services organisation focused on modernising customer interactions.
- Benefits: Competitive salary, potential for remote work, and opportunities for professional growth.
- Why this job: Be part of a high-impact transformation project that drives real change in the industry.
- Qualifications: Experience in project management, especially in technology or process automation, is essential.
- Other info: Ideal for those passionate about innovation and improving customer experiences.
The predicted salary is between 32000 - 40000 £ per year.
£38-£40k per annum (pro rata). UK Citizens and EU settled status needed. Right to work Visa should be for 5 years; anything less would not be considered.
Are you passionate about transforming traditional ways of working into streamlined, tech-driven solutions? Do you thrive in delivering automation projects that make a real impact? If so, we want to hear from you.
Our Client is a leading financial services organisation on a mission to modernise our customer communications. We're looking for an experienced Automation Project Manager to lead a pivotal project: replacing manual communication processes with efficient, automated solutions.
What You'll Be Doing
As the Automation Project Manager, you’ll take ownership of the full project lifecycle — from scoping and requirements gathering to implementation and delivery. You’ll work closely with internal stakeholders and external partners to ensure smooth and secure automation of communication processes across the business.
Your key responsibilities will include:
- Project Leadership – Create and manage detailed project plans, timelines, resource allocation, and risk mitigation strategies.
- Solution Design & Delivery – Lead the design and deployment of automated communication systems using our existing platforms and suppliers.
- Business Analysis – Partner with business users to map out current manual workflows and translate them into clear automation requirements.
- Testing & QA – Oversee user acceptance testing and ensure robust quality assurance for all communication solutions.
- Stakeholder Engagement – Keep all relevant stakeholders informed with clear updates on progress, risks, and resolutions.
What You Bring
To succeed in this role, you'll need:
- A proven track record in project management, ideally with a focus on technology or process automation projects.
- Financial services industry experience, with a solid grasp of operational and regulatory frameworks.
- Hands-on experience in automated customer communication solutions, from design to delivery.
- Strong business analysis skills, including requirements gathering and end-user acceptance testing.
- Confidence using tools like MS Visio and familiarity with Salesforce CRM is a bonus.
- Excellent communication skills and the ability to collaborate across departments.
Bonus Points For
- Exposure to data management within financial services.
- Working knowledge of hybrid working and cross-functional collaboration.
- Passion for driving change and continuous improvement.
Why Join Us?
This is your opportunity to play a key role in a high-impact transformation project within a respected financial institution. If you're ready to lead, influence, and innovate—apply today and be part of something meaningful.
Contact Detail:
Randstad UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automation Project Manager - Customer Communications
✨Tip Number 1
Familiarise yourself with the latest trends in automation and customer communication technologies. Being knowledgeable about current tools and solutions will help you stand out during discussions with our team.
✨Tip Number 2
Network with professionals in the financial services sector, especially those involved in project management and automation. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of past projects where you've successfully implemented automation solutions. Highlighting your hands-on experience will demonstrate your capability to lead similar initiatives at StudySmarter.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions. As stakeholder engagement is crucial for this role, demonstrating your ability to keep everyone informed will be key to landing the job.
We think you need these skills to ace Automation Project Manager - Customer Communications
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, particularly in automation and the financial services sector. Use specific examples that demonstrate your ability to lead projects and deliver results.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for transforming traditional processes into automated solutions. Mention your understanding of the financial services industry and how your skills align with the job requirements.
Highlight Relevant Skills: In your application, emphasise your business analysis skills, experience with automated communication solutions, and familiarity with tools like MS Visio and Salesforce CRM. These are key to the role and should be clearly stated.
Showcase Stakeholder Engagement Experience: Provide examples of how you've successfully engaged with stakeholders in previous roles. This could include how you communicated project updates or managed expectations, as this is crucial for the Automation Project Manager position.
How to prepare for a job interview at Randstad UK
✨Showcase Your Project Management Skills
Be prepared to discuss your previous project management experiences, especially those related to automation and technology. Highlight specific projects where you successfully led teams and delivered results, focusing on your ability to manage timelines, resources, and risks.
✨Demonstrate Your Understanding of Financial Services
Since the role is within a financial services organisation, it's crucial to show your knowledge of the industry. Brush up on operational and regulatory frameworks relevant to customer communications, and be ready to discuss how these impact project delivery.
✨Prepare for Business Analysis Questions
Expect questions that assess your business analysis skills. Be ready to explain how you've mapped out workflows and gathered requirements in past roles. Use examples to illustrate your approach to translating manual processes into automated solutions.
✨Engage with Stakeholder Management Scenarios
Stakeholder engagement is key in this role. Prepare to discuss how you've kept stakeholders informed and engaged in previous projects. Think of examples where you provided updates, managed expectations, and resolved conflicts effectively.
