At a Glance
- Tasks: Lead a team to create unforgettable visitor experiences at Parliament Buildings.
- Company: Join the Northern Ireland Assembly and be part of a vibrant public service.
- Benefits: Enjoy a competitive salary, enhanced holidays, and a stylish uniform.
- Other info: Flexible hours with opportunities for professional growth in a dynamic environment.
- Why this job: Make a real difference by welcoming visitors and enhancing their experience.
- Qualifications: Degree holder with customer service and team leadership experience.
The predicted salary is between 36122 - 36122 £ per year.
Contract: Sept 2026 - June 2027
Hours: Full Time Hours - 5 days Mon-Sat, Rota based 8am-6pm
Salary: £36,122 per annum
We are partnering with the Northern Ireland Assembly to appoint a Visitor Experience Supervisor. The role of the Visitor Experience Supervisor is to assist in leadership, operation and development of the team responsible for the provision of high-quality visitor experiences and services in Parliament Buildings.
Benefits
- Highly competitive salary fully aligned with public sector pay scales
- Enhanced holiday package (37 days)
- Weekly pay
- Visitor Experience Team Uniform including Trousers, T-shirt and Gilet
- Randstad Employee Assistance Programme
- Refer-a-Friend scheme
What we need from you
- Immediate availability
- Full flexibility to 37 hours per week Mon to Saturday as per Rota requirements and flexibility for occasional late evenings and public holidays as required
- Basic Access NI check
- Mandatory training of First Aid, Fire Safety, Fire Evacuation, Safeguarding & Child protection policy
Essential Qualifications
- A primary degree, minimum 2.2 classification, in any subject AND At least two years' experience in a) - d) listed below OR At least four years' experience:
- a) Proven experience of delivering excellent customer service in a public facing role, personally and through supervising a team to meet a wide range of customer needs.
- b) Experience of effectively leading, motivating and developing a team of staff, to include induction, training and performance management of direct reports.
- c) Communicating accurately and clearly regards complex or detailed information
- d) Effectively using Microsoft Office to manage information, create documents and assist in providing a quality service to stakeholders
Key Responsibilities
- Welcoming visitors to Parliament Buildings, providing information and managing specific access requirements.
- Assisting the Visitor Experience Manager with day-to-day management, deputising as required
- Providing leadership and training to the Visitor Experience Officers, ensuring high quality service delivery
- Managing the tour programme to ensure all public, private and VIP tours are covered on a daily basis ensuring consistency, accuracy, timeliness and professionalism in all interactions
- Overseeing reception, ensuring adequate staff cover and providing reception cover when required
- Assisting the Visitor Experience Manager to manage all events in Parliament Buildings
- Assisting in the collating and publishing of timely and accurate information about 'what's on' in Parliament Buildings for internal and external audiences; to include digital screens, email, website & social media
- Working collaboratively with other business areas and maintaining effective relationships with key stakeholders
- Attending meetings, minute taking and capturing actions/notes
- Effectively use Microsoft Office and bespoke internal Assembly software systems and databases.
- Checking and processing invoices
- Monitoring spend against budget and to line managers or budget holders
- Managing information and records in accordance with established policies and statutory requirements
Visitor Experience Supervisor in Newtownabbey employer: Randstad UK Holding Limited
The Northern Ireland Assembly is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a highly competitive salary, enhanced holiday package, and access to an Employee Assistance Programme, staff enjoy a rewarding work environment that values flexibility and collaboration across various business areas within Parliament Buildings.
Contact Details:
Randstad UK Holding Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Supervisor in Newtownabbey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Randstad UK Holding Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Randstad UK Holding Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Visitor Experience Supervisor in Newtownabbey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Randstad UK Holding Limited:Your cover letter is your chance to shine! Tell us why you want to work at Randstad UK Holding Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Randstad UK Holding Limited!
How to prepare for a job interview at Randstad UK Holding Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
