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- Tasks: Be the go-to person for clients, handling calls and emails with professionalism.
- Company: Join a dynamic team focused on delivering top-notch support in Facilities Management.
- Benefits: Enjoy a competitive salary, annual leave, pension scheme, and training opportunities.
- Why this job: This role offers a chance to develop your customer service skills in a supportive environment.
- Qualifications: Strong customer service background and excellent computer skills are essential.
- Other info: Permanent position with regular hours, perfect for balancing work and life.
The predicted salary is between 18000 - 42000 £ per year.
The successful candidate will be the first point of contact for clients and customers within the business calling into the helpdesk. You need to have a strong customer services background and be highly focused on being able to give the right support to stakeholders and customers within the business. This is a permanent position with regular working hours., * Acting as the main point of contact and providing support by answering calls and emails in a professional and timely manner.
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Prioritizing tasks due to the information provided by the client.
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Generating purchase order numbers for subcontractors.
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Managing invoices and compliance.
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Liaising closely with subcontractors, suppliers and stakeholders.
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Managing complaints accordingly.
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Logging of engineers timesheets, holiday and overtime.
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Ensuring contract work to be finished within a timely manner.
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Ensuring that KPIs are met in time.
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Providing weekly/ monthly and yearly reports.
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Excellent computer skills with use of email, word processing, invoices and excel.
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Strong administrative background
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Experience working within a Facilities Management environment with CAFM systems ( This is desired ) Strong organizational and planning skills, Meticulous attention to detail
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Financial background – PO’s, invoices, budget reports, dealing with cost effectiveness of a contract
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Salary is up to 30,000 per annum (Depending on Experience)
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Working hours 8am – 5pm Monday to Friday (40 Hours per week)
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Annual leave and bank holidays Included
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Pension scheme available
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Training and development courses
Contract Support Administrator employer: Randstad UK Holding Limited
Contact Detail:
Randstad UK Holding Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Administrator
✨Tip Number 1
Make sure to highlight your customer service experience during the interview. Since you'll be the first point of contact for clients, demonstrating your ability to handle inquiries professionally will set you apart.
✨Tip Number 2
Familiarize yourself with common Facilities Management practices and CAFM systems. Even if you don't have direct experience, showing that you understand the industry can impress the hiring team.
✨Tip Number 3
Prepare examples of how you've managed complaints or difficult situations in the past. This role requires strong problem-solving skills, so being able to share relevant experiences will demonstrate your capability.
✨Tip Number 4
Brush up on your Excel skills, especially in relation to managing invoices and generating reports. Being able to discuss your proficiency in these areas will show that you're ready to hit the ground running.
We think you need these skills to ace Contract Support Administrator
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize your strong customer service background in your application. Provide specific examples of how you've successfully supported clients and managed inquiries in previous roles.
Showcase Administrative Skills: Detail your administrative experience, particularly in managing invoices, purchase orders, and compliance. Mention any relevant software or systems you have used, especially if you have experience with CAFM systems.
Demonstrate Organizational Abilities: Illustrate your organizational and planning skills by describing how you prioritize tasks and manage multiple responsibilities. Use concrete examples to show your meticulous attention to detail.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to demonstrate that you understand the role and its requirements, making it clear why you're a great fit.
How to prepare for a job interview at Randstad UK Holding Limited
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or provided exceptional support.
✨Demonstrate Organizational Abilities
The job requires strong organizational and planning skills. Be ready to explain how you prioritize tasks and manage your time effectively, especially when dealing with multiple clients or stakeholders.
✨Familiarize Yourself with Financial Processes
Understanding purchase orders, invoices, and budget reports is crucial for this position. Brush up on these concepts and be prepared to discuss any relevant experience you have in managing financial documentation.
✨Prepare for Technical Questions
Since the role may involve using CAFM systems and other software, make sure you are comfortable discussing your technical skills. If you have experience with specific tools or software, mention them during the interview.
