At a Glance
- Tasks: Lead a team to create amazing visitor experiences at Parliament Buildings.
- Company: Join the Northern Ireland Assembly and be part of a vibrant public service.
- Benefits: Enjoy a competitive salary, enhanced holidays, and weekly pay.
- Other info: Flexible hours with opportunities for professional growth and development.
- Why this job: Make a real difference by welcoming visitors and enhancing their experience.
- Qualifications: Degree and experience in customer service and team leadership required.
Contract: Sept 2026 - June 2027
Hours: Full Time Hours - 5 days Mon-Sat, Rota based 8am-6pm
Salary: £36,122 per annum
We are partnering with the Northern Ireland Assembly to appoint a Visitor Experience Supervisor. The role of the Visitor Experience Supervisor is to assist in leadership, operation and development of the team responsible for the provision of high-quality visitor experiences and services in Parliament Buildings.
Benefits
- Highly competitive salary fully aligned with public sector pay scales
- Enhanced holiday package (37 days)
- Weekly pay
- Visitor Experience Team Uniform including Trousers, T-shirt and Gilet
- Randstad Employee Assistance Programme
- Refer-a-Friend scheme
What we need from you
- Immediate availability
- Full flexibility to 37 hours per week Mon to Saturday as per Rota requirements and flexibility for occasional late evenings and public holidays as required
- Basic Access NI check
- Mandatory training of First Aid, Fire Safety, Fire Evacuation, Safeguarding & Child protection policy
Essential Qualifications
- A primary degree, minimum 2.2 classification, in any subject AND At least two years' experience in a) - d) listed below OR At least four years' experience:
- a) Proven experience of delivering excellent customer service in a public facing role, personally and through supervising a team to meet a wide range of customer needs.
- b) Experience of effectively leading, motivating and developing a team of staff, to include induction, training and performance management of direct reports.
- c) Communicating accurately and clearly regards complex or detailed information
- d) Effectively using Microsoft Office to manage information, create documents and assist in providing a quality service to stakeholders
Key Responsibilities
- Welcoming visitors to Parliament Buildings, providing information and managing specific access requirements.
- Assisting the Visitor Experience Manager with day-to-day management, deputising as required
- Providing leadership and training to the Visitor Experience Officers, ensuring high quality service delivery
- Managing the tour programme to ensure all public, private and VIP tours are covered on a daily basis ensuring consistency, accuracy, timeliness and professionalism in all interactions
- Overseeing reception, ensuring adequate staff cover and providing reception cover when required
- Assisting the Visitor Experience Manager to manage all events in Parliament Buildings
- Assisting in the collating and publishing of timely and accurate information about 'what's on' in Parliament Buildings for internal and external audiences; to include digital screens, email, website & social media
- Working collaboratively with other business areas and maintaining effective relationships with key stakeholders
- Attending meetings, minute taking and capturing actions/notes
- Effectively use Microsoft Office and bespoke internal Assembly software systems and databases.
- Checking and processing invoices
- Monitoring spend against budget and to line managers or budget holders
- Managing information and records in accordance with established policies and statutory requirements
Visitor Experience Supervisor in Belfast employer: Randstad UK Holding Limited
The Northern Ireland Assembly is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a highly competitive salary, enhanced holiday package, and access to an Employee Assistance Programme, staff enjoy a rewarding work environment that values flexibility and collaboration across various business areas within Parliament Buildings.
Contact Details:
Randstad UK Holding Limited Recruitment Team
