Visitor Experience Officer in Belfast

We are partnering with the Northern Ireland Assembly to appoint a Visitor Experience Officer. Visitor Experience Officers are usually the first person visitors will meet in Parliament Buildings. The successful applicant will be responsible for meeting and greeting visitors; signposting and providing information; reception duties; signing visitors into the Building; issuing security passes; conducting a range of guided tours and providing administrative and operational support as required by the team.

Benefits

• Highly competitive salary fully aligned with public sector pay scales
• Enhanced holiday package (37 days from day 1)
• Weekly pay
• Free onsite parking
• Free Uniform - Visitor Experience Officers will be supplied with a Visitor Experience Team Uniform including Trousers, T-shirt and Gilet.
• Randstad Employee Assistance Programme inclusive of access to counselling services
• Refer-a-Friend scheme

What we need from you

• Immediate availability
• Full flexibility to 37 hours Mon to Saturday per Rota requirements and flexibility for occasional late evenings and public holidays
• Willingness to complete a Basic Access NI check
• Completion of mandatory training to include First Aid, Fire Safety, Fire Evacuation, Safeguarding & Child protection policy

Essential Qualifications

• 'A' level passes A*- C in 2 separate subjects and 5 GCSEs at grade A*-C including English and Maths.
• At least 2 years' experience in a customer focused role with the following duties:
• a) Providing information verbally in a clear and engaging manner to a diverse range of people at all levels, including members of the public, team members, and managers.
• b) Working as part of a close-knit team to deliver a range of customer focused services to a high standard
• c) Problem solving, organising workload and giving attention to detail to ensure excellent service delivery
• d) Using effective written and administrative skills to produce clear, accurate, high quality work to deadlines.
• OR At least 4 years' experience in a customer focused role of a) - d)

Role Responsibilities

• Providing high quality customer service to a diverse range of stakeholders and visitors, greeting visitors at reception and providing information & security passes
• Providing tours of Parliament Buildings to a wide range of audiences in a confident, inclusive, politically neutral and engaging manner
• Assisting with event management, problem solving and assisting event organisers as required
• Managing electronic mailboxes, phone calls and dealing with routine correspondence accurately and promptly
• Assisting in the gathering of information for distribution through internal and external communication channels, including but not limited to social media
• Gathering information and feedback and using Microsoft Office and bespoke internal Assembly software systems and databases effectively to prepare documents
• Providing high quality and timely administrative support, filing, photocopying and diary management
• Inputting data and maintaining records in databases, spreadsheets and electronic filing systems
• Organising and providing support to meetings, events and visits including issuing papers, ordering hospitality, meeting and greeting external visitors and officials, and responding to any queries
• Recording information to support the production of minutes and draft minutes
• Checking and processing invoices for payment through electronic payment system