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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and resolve complex queries.
- Company: Join a pioneering consultancy firm with a focus on operational excellence.
- Benefits: Competitive pay, potential for permanent role, and supportive work environment.
- Why this job: Make a real impact by driving results and fostering a high-performance culture.
- Qualifications: Experience in high-volume contact centres and strong problem-solving skills required.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 13 - 16 £ per hour.
A well-established, pioneering consultancy firm is seeking experienced Customer Services Supervisors to join a high-profile client in Newcastle. This role is focused on driving operational excellence and providing world-class support to end-users.
Responsibilities
- Reporting to the Customer Service Operations Manager, you will lead your team to success.
- Act as a point of support on the floor, resolving complex queries and turning escalations into learning opportunities.
- Manage and motivate a team of 10, fostering a high-performance culture through regular huddles and honest feedback.
- Drive results by monitoring KPIs and providing Real Time coaching to enhance colleague skills and conduct.
Qualifications
- A background in high-volume contact centres, ideally within Financial Services or FCA-regulated environments.
- A track record of succeeding in fast-paced environments where priorities shift quickly.
- Strong problem-solving abilities, a keen eye for detail, and proficiency in MS Office/Administration.
- Prior experience of working in FCA regulated environment or banking environment.
- A reliable, self-motivated approach with a genuine passion for customer excellence.
Customer Service Supervisor in Wallsend employer: Randstad Technologies
Contact Detail:
Randstad Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Wallsend
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience in high-volume contact centres makes you the perfect fit for the Customer Service Supervisor role. Keep it concise and focus on your achievements.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Supervisor in Wallsend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Supervisor role. Highlight your background in high-volume contact centres and any relevant experience in FCA-regulated environments.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and how you can drive operational excellence. Share specific examples of how you've motivated teams and resolved complex queries in the past.
Showcase Your Problem-Solving Skills: In your application, emphasise your strong problem-solving abilities. We want to see how you've turned escalations into learning opportunities and how you monitor KPIs to enhance team performance.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Randstad Technologies
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service best practices, especially in high-volume contact centres. Familiarise yourself with the specific challenges faced in FCA-regulated environments, as this will show that you understand the industry and can hit the ground running.
✨Showcase Your Leadership Skills
Since the role involves managing a team, be prepared to discuss your leadership style. Think of examples where you've motivated a team or resolved conflicts. Highlight how you foster a high-performance culture through regular feedback and coaching.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like resolving complex queries or dealing with escalations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving abilities effectively.
✨Be Ready to Discuss KPIs
As monitoring KPIs is a key part of the role, come prepared to talk about how you've used KPIs in previous roles to drive results. Share specific examples of how you've improved performance metrics and what strategies you implemented to achieve those results.
