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For Companies At a Glance
- Tasks: Be the first point of contact for customers, solving their queries and providing support.
- Company: Established consultancy firm with a focus on customer satisfaction.
- Benefits: Competitive pay of £15.54 per hour and potential for contract extension.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Fast-paced environment with opportunities for growth and learning.
The predicted salary is between 12 - 16 £ per hour.
Overview
A well established consultancy firm is looking for a Customer Service Advisor to join their team on a 6 month contract. You will be the first point of contact for all customer needs, providing customer support and escalating any questions to the relevant team. You will be working in a fast paced environment, answering calls and working towards KPIs. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting the customers first and solving their problem. You will be handling sensitive data/information so it is imperative that you follow all GDPR rules and regulations.
Essential Skills:
- Prior customer experience/contact centre experience
- Strong awareness of FCA rules and regulations
- Good communication skills both written and verbal
- Background in banking, insurance or any financial service
- Experience working within a dynamic, fast paced environment is preferable.
£15.54 per hour | Newcastle Based NE27 0BY onsite | 6 months contract with possibility of extension.
Customer Service Representative in Wallsend employer: Randstad Technologies
Contact Detail:
Randstad Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Wallsend
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experience where you’ve excelled in customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative in Wallsend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to convey information clearly. We love candidates who can express themselves well, both in writing and verbally!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Randstad Technologies
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think of specific examples where you successfully resolved customer issues, as this will show your problem-solving abilities.
✨Familiarise Yourself with FCA and GDPR
Since the role involves handling sensitive data, it's crucial to understand the Financial Conduct Authority (FCA) rules and General Data Protection Regulation (GDPR). Be prepared to explain how you would ensure compliance in your daily tasks.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and concisely. During the interview, focus on your verbal and written communication skills, as these are essential for a Customer Service Representative role.
✨Show Your Adaptability
Working in a fast-paced environment requires adaptability. Share examples of how you've thrived in dynamic settings before, and highlight your ability to meet KPIs while maintaining excellent customer service.
