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For Companies At a Glance
- Tasks: Be the go-to person for creator payment systems and tackle technical challenges.
- Company: Join a dynamic tech company focused on the creator economy.
- Benefits: Flexible work options, competitive salary, and opportunities for growth.
- Other info: Fast-paced environment with a focus on innovation and collaboration.
- Why this job: Make a real difference in how creators get paid while working with cutting-edge tech.
- Qualifications: Experience in Technical Support or Product Operations, with SQL skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: EMEA (Stockholm / London preferred) | Flexible / Remote
The Role
We are looking for a highly motivated Technical Operations Manager to be the linchpin of our creator payment systems.
What You'll Do
- Serve as the central point of contact for complex creator payment, tax, and onboarding escalations.
- Manage and prioritize technical support queues (e.g., Jira), diagnosing "unpayable" statuses and system errors.
- Utilize SQL and internal financial tooling to investigate data issues, clean up legacy creator profiles, and ensure compliance.
- Partner cross-functionally with Engineering, Finance, and Product to resolve major payout incidents and build a roadmap for better automation.
- Develop playbooks, FAQs, and standard operating procedures (SOPs) to minimize escalations and empower L1/L2 support teams.
What You Bring
- A strong background in Technical Support, Product Operations, or FinOps - preferably within a fast-paced tech, creator economy, or fintech environment.
- High proficiency in ticketing systems and managing technical escalations.
- Foundational SQL skills; you are comfortable querying databases to investigate the root cause of an issue.
- Exceptional organisational skills.
Technical Operations Manager - SPFYJP00003462 employer: Randstad Technologies
Contact Detail:
Randstad Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Manager - SPFYJP00003462
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Technical Operations. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! If you’ve got SQL chops, consider creating a small project or case study to demonstrate your problem-solving abilities. It’s a great way to stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Technical Operations Manager - SPFYJP00003462
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Operations Manager. Highlight your experience in technical support and any relevant skills like SQL or managing escalations. We want to see how you fit into our creator payment systems!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the creator economy and how your background makes you the perfect fit for this role. Let us know what excites you about working with StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love seeing candidates who can think on their feet and come up with innovative solutions, especially when it comes to technical escalations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Randstad Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially SQL and ticketing systems. Be ready to discuss how you've used these tools in past roles, as this will show your familiarity with the technical aspects of the job.
✨Understand the Creator Economy
Familiarise yourself with the creator economy and how payment systems work within it. Being able to speak knowledgeably about trends and challenges in this space will impress your interviewers and demonstrate your passion for the role.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to technical escalations or payment issues. Practise articulating your thought process clearly, as this will showcase your problem-solving skills and ability to think on your feet.
✨Showcase Your Cross-Functional Collaboration Skills
Be ready to share examples of how you've worked with different teams, like Engineering or Finance, to resolve issues. Highlighting your ability to collaborate effectively will be key, as this role requires strong partnership across various departments.