At a Glance
- Tasks: Provide advanced support for critical digital systems and mentor junior technicians.
- Company: Join a vital public sector organisation making a real difference.
- Benefits: Full-time contract with competitive pay and opportunities for professional growth.
- Other info: Dynamic role with potential for travel and involvement in major incidents.
- Why this job: Be the backbone of essential services and tackle complex IT challenges.
- Qualifications: Experience in 3rd line support with strong knowledge of Windows Servers and networking.
The predicted salary is between 40000 - 50000 £ per year.
Location: Chelmsford, UK
Hours: Full-Time (37.5 hours per week)
Job Type: Contract
About the Role
Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely.
Key Responsibilities
- Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems.
- Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians.
- Perform routine daily management, health checks, and maintenance for all critical operational and business systems.
- Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems.
- Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience.
- Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals.
- Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards.
What We Are Looking For
- Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows Servers, networking (LAN/WAN), and telecommunications systems.
- Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location.
- Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management.
- Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential.
- Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents.
How to Apply
If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari.com to discuss more about this role.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Senior Technician Infrastructure employer: Randstad Technologies
As a Senior Infrastructure Technician with our esteemed public sector partner in Chelmsford, you will join a dynamic team dedicated to ensuring the seamless operation of critical digital services. We pride ourselves on fostering a collaborative work culture that values employee growth through mentorship and training opportunities, while also offering competitive benefits and a supportive environment for tackling complex challenges. This role not only allows you to make a meaningful impact on public services but also provides a chance to develop your skills in a fast-paced, mission-driven setting.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technician Infrastructure
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Randstad Technologies values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Randstad Technologies might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Randstad Technologies!
✨Direct Apply to Randstad Technologies
Let's not forget to apply directly through the Randstad Technologies website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Technician Infrastructure
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Randstad Technologies.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Randstad Technologies. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Randstad Technologies
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
