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For Companies At a Glance
- Tasks: Manage renewals, minimise churn, and identify growth opportunities with customers.
- Company: Join a dynamic team focused on customer success and business growth.
- Benefits: Enjoy a collaborative work environment and opportunities for professional development.
- Why this job: Make a real impact by enhancing customer relationships and driving business success.
- Qualifications: 1-3 years in customer success or account management; strong negotiation skills required.
- Other info: Experience with CRM tools like Salesforce is a plus.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
Are you passionate about building strong customer relationships and driving business growth?
Join our client as a Renewals Specialist, where you'll own the end-to-end renewal process, maximize retention, and uncover upsell opportunities. You'll work closely with Sales, Customer Success, and Product teams to ensure seamless renewals and satisfied customers.
What You'll Do:
- Manage and close renewals with existing customers
- Minimize churn while identifying growth opportunities
- Collaborate cross-functionally on customer strategy
- Drive timely, accurate renewals with a data-driven approach
What We're Looking For:
- 1-3 years in customer success, renewals, or account management
- Strong negotiation and communication skills
- Experience with Salesforce, NetSuite, or similar CRM tools
- A proactive, customer-first attitude
If you're ready to take your skills to the next level and make a difference in a dynamic environment, we want to hear from you! Apply now or send your CV
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Renewals Specialist employer: Randstad Technologies
Contact Detail:
Randstad Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Specialist
✨Tip Number 1
Familiarise yourself with the key metrics and strategies used in customer renewals. Understanding how to measure retention rates and identify upsell opportunities will give you an edge during interviews.
✨Tip Number 2
Brush up on your negotiation skills. Practice scenarios where you might need to convince a customer to renew or upgrade their service, as this is crucial for a Renewals Specialist role.
✨Tip Number 3
Get comfortable with CRM tools like Salesforce or NetSuite. If you have experience with these platforms, be ready to discuss how you've used them to manage customer relationships effectively.
✨Tip Number 4
Network with professionals in customer success or renewals. Engaging with others in the field can provide insights into best practices and may even lead to referrals for the position.
We think you need these skills to ace Renewals Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Renewals Specialist. Highlight your relevant experience in customer success, renewals, or account management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your negotiation and communication skills, as well as any experience with CRM tools like Salesforce or NetSuite.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for building customer relationships and driving business growth. Use specific examples from your past experiences to demonstrate how you can contribute to minimising churn and identifying growth opportunities.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Randstad Technologies
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics such as churn rate, renewal rate, and upsell opportunities. Being able to discuss these metrics will show your understanding of the role and how you can contribute to minimising churn and maximising retention.
✨Demonstrate Your Negotiation Skills
Prepare examples from your past experiences where you've successfully negotiated renewals or upsells. Highlighting your negotiation skills will be crucial, as this role requires strong communication and persuasion abilities.
✨Showcase Your CRM Experience
If you have experience with Salesforce, NetSuite, or similar CRM tools, be ready to discuss how you've used these platforms to manage customer relationships and drive renewals. This will demonstrate your technical proficiency and ability to leverage data in your role.
✨Emphasise a Customer-First Attitude
Be prepared to share examples that illustrate your proactive, customer-first approach. Discuss how you've gone above and beyond for customers in the past, as this aligns perfectly with the expectations for a Renewals Specialist.
