2nd Line IT Network Support - Mobile Device Management (MDM) Specialist My retail client is seeking an experienced Digital Applications Support Engineer to provide MDM expertise and 2nd line support to various digital applications/networks. You will be a specialist in supporting digital and mobile applications across the UK and Europe. Your main focus will be utilising Airwatch (VMware Workspace ONE) to standardise and unify the setup, configuration, and security of over 2,500+ enrolled iOS devices (predominantly iPads and iPhones). Beyond MDM, you will act as the 2nd/3rd line support for a broader in-store digital ecosystem; supporting everything from Meraki Wi-Fi networks to digital signage, in-store audio,and online booking services. Essential Skills Strong MDM Expertise: Proven hands-on experience with Mobile Device Management platforms (specifically Airwatch/Workspace ONE). Apple/iOS Ecosystem: Deep familiarity with managing iOS devices, including app signing and certificate management. Not just end user support as our client requires central configuration, setup and deployments (eg certificates, application updates and policy creation) In-depth knowledge around managing the platform rather than the end point application. OS Troubleshooting: Solid experience supporting macOS and Windows 10/11 environments. Networking Basics: A foundational...
