At a Glance
- Tasks: Troubleshoot IT issues and support local infrastructure for high service availability.
- Company: Join a dynamic team in Northwich, UK, focused on IT excellence.
- Benefits: Competitive pay at £18/hr, with hands-on experience valued over formal education.
- Other info: Urgent vacancy with immediate interviews – apply now!
- Why this job: Make a real impact by solving tech problems and collaborating globally.
- Qualifications: 2 years in technical IT support, strong Windows 11 and customer service skills.
The predicted salary is between 40000 - 45000 £ per year.
Role: IT Operations Support Analyst
Type: Contract (6 months)
Location: Northwich, UK
Work Model: Fully Onsite (5 days in office)
Payrate: 18 GBP/hr on PAYE
What You'll Do:
- Troubleshoot and resolve incidents, perform root-cause analysis, and handle hardware and software change requests.
- Provide both onsite and remote support to maintain local infrastructure and ensure high service availability.
- Collaborate with global IT teams, partners, and vendors while conforming to ITIL processes.
What We're Looking For:
- Experience: At least 2 years of experience in a technical IT customer support (2nd level IT support) role.
- Skills: Strong familiarity with Windows 11, MS Office 365, mobile phone support, remote software (Bomgar), VPN, and incident management tools. Excellent customer service and problem-solving skills are required.
- Education: A degree in Computer Sciences or Informatics is preferred, but hands-on experience is valued more than higher education.
This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
IT Operations Support Analyst - Northwich, UK employer: Randstad Technologies
As an IT Operations Support Analyst at our Northwich location, you will be part of a dynamic team that values collaboration and innovation. We offer a supportive work culture with opportunities for professional growth, ensuring that you can enhance your skills while contributing to meaningful projects. Our fully onsite model fosters strong team connections and allows for immediate support and engagement, making it an excellent environment for those looking to thrive in the IT sector.
