At a Glance
- Tasks: Provide friendly tech support and resolve issues for over 3,000 users.
- Company: Join a dynamic Digital Services team making a real impact.
- Benefits: Gain valuable experience in IT with opportunities for growth.
- Other info: Perfect for those passionate about customer service and technology.
- Why this job: Be the go-to person for tech support and help others succeed.
- Qualifications: BTEC Level 3/4 in IT or equivalent experience required.
The predicted salary is between 31500 - 38500 £ per year.
Are you a customer-focused IT professional looking to make a real impact?
We are looking for an IT Service Desk Analyst to join our busy Digital Services team.
In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams.
Supporting over 3,000 users, you'll handle everything from logging requests to delivering first-time fixes for hardware, software, and network issues.
Key Responsibilities First-Line
Support: Provide clear, friendly telephone and digital support to diagnose and resolve technical incidents.
Incident
Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs.
System
Administration: Manage user accounts, system permissions, and desktop software installations.
Customer
Care: Translate complex technical issues into simple, clear language for users of all technical backgrounds.
Essential
Criteria: Qualifications: BTEC, Level 3/4 Diploma in IT, or equivalent experience.
Technical
Knowledge: Hands-on experience with Windows 10/11 and Microsoft 365 .
Experience: Background in a customer service, call center, ...
Service Desk Analyst in Norfolk employer: Randstad Technologies
Randstad Technologies is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to continuous learning opportunities while working in a hybrid model that promotes work-life balance. The diverse locations, including Cardiff, provide a vibrant environment where your contributions are valued and rewarded.
