Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and resolve complex queries.
- Company: Join a pioneering consultancy firm with a focus on operational excellence.
- Benefits: Competitive pay, potential for permanent position, and supportive work environment.
- Why this job: Make a real impact by driving results and fostering a high-performance culture.
- Qualifications: Experience in high-volume contact centres and strong problem-solving skills.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 13 - 18 £ per hour.
A well-established, pioneering consultancy firm is seeking experienced Customer Services Supervisors to join a high-profile client in Newcastle. This role is focused on driving operational excellence and providing world-class support to end-users.
Reporting to the Customer Service Operations Manager, you will lead your team to success. Key responsibilities include:
- Act as a point of support on the floor, resolving complex queries and turning escalations into learning opportunities.
- Manage and motivate a team of 10, fostering a high-performance culture through regular huddles and honest feedback.
- Drive results by monitoring KPIs and providing Real Time coaching to enhance colleague skills and conduct.
The successful candidate will have the following attributes and key skills:
- A background in high-volume contact centres, ideally within Financial Services or FCA-regulated environments.
- A track record of succeeding in fast-paced environments where priorities shift quickly.
- Strong problem-solving abilities, a keen eye for detail, and proficiency in MS Office/Administration.
- Prior experience of working in FCA regulated environment or banking environment.
- A reliable, self-motivated approach with a genuine passion for customer excellence.
If you are a motivated and proactive leader with a passion for service excellence, this is the perfect opportunity for you.
Interested? Please send your CV to (see below). Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Customer Service Supervisor in Newcastle upon Tyne employer: Randstad Technologies
Contact Detail:
Randstad Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer service or consultancy. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and problem-solving. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or resolved complex issues in previous roles. This will help you stand out as a candidate who can drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Service Supervisor in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Supervisor role. Highlight your background in high-volume contact centres and any relevant experience in FCA-regulated environments.
Showcase Leadership Skills: Since this role involves managing a team, emphasise your leadership experience. Share examples of how you've motivated teams and driven results in previous roles to show us you're the right fit.
Be Specific About Achievements: When detailing your past roles, use specific metrics or KPIs to demonstrate your success. This helps us see your impact and how you can contribute to our team's performance.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on board quickly!
How to prepare for a job interview at Randstad Technologies
✨Know Your Stuff
Make sure you brush up on your knowledge of customer service best practices, especially in high-volume contact centres. Familiarise yourself with the specific challenges faced in FCA-regulated environments, as this will show that you understand the nuances of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and motivated teams in the past. Think about times when you turned escalations into learning opportunities or provided real-time coaching to enhance colleague skills. This will demonstrate your ability to lead effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service challenges. Practice responding to scenarios where you need to resolve complex queries or manage shifting priorities. This will help you articulate your problem-solving abilities clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or KPIs they focus on. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
