At a Glance
- Tasks: Provide hands-on technical support and manage workplace technology for end-users.
- Company: Join a leading tech firm in London with a dynamic work environment.
- Benefits: Gain valuable experience with potential for long-term opportunities and professional growth.
- Other info: 100% onsite role with a focus on collaboration and customer excellence.
- Why this job: Showcase your tech skills while making a real impact in a corporate setting.
- Qualifications: Experience in troubleshooting Windows issues and managing IT assets is essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: London, UK (100% Onsite)
Contract Duration: 12 Months
Security Clearance: BPSS Required (Must be a single UK national; Dual Nationals cannot be considered)
About the Role
We are seeking an experienced Field Technical Support Representative to act as a dedicated, resident onsite technician at a corporate office in London. In this client-facing position, you will provide vital "hands-and-eyes" technical support directly to end-users. You will be responsible for managing the entire lifecycle of workplace technology - from imaging and deploying new devices to troubleshooting everyday hardware/software glitches, managing IT assets, and supporting high-profile virtual events. This role operates on a "Try before you buy" basis, offering an excellent opportunity to showcase your skills for long-term potential.
Key Responsibilities
- Onsite Support: Act as the primary, face-to-face technical contact for end-users, resolving moderate to complex technical issues independently.
- Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary.
- Device Deployment: Pre-stage, image, configure, and physically install desktops, laptops, and peripheral hardware.
- Mobile & Peripherals: Provide expert-level troubleshooting for mobile devices (iPhones/Androids) and other desktop peripherals.
- Event & AV Support: Facilitate, moderate, and troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars.
- Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system.
- Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training content for the service desk and end-users.
Must-Have Skills & Experience
- Technical Troubleshooting: Proven hands-on experience resolving complex Windows-based hardware and software issues.
- PC Imaging & Deployment: Strong background in full-lifecycle device deployment and hardware setup.
- ITSM Proficiency: Professional experience utilizing enterprise ticketing systems (e.g., ServiceNow) to manage daily workflows.
- Collaboration Tools: Solid technical understanding of video conferencing environments and Webex event facilitation.
- Inventory Control: Prior experience managing physical IT asset tracking and documentation.
- Customer Excellence: Outstanding communication and interpersonal skills, with a natural ability to guide users through technical issues calmly and professionally.
Vetting Requirements
Willingness to undergo a comprehensive 5-year criminal history and employment background check.
Preferred Qualifications
CompTIA A+, Microsoft Azure Fundamentals, or equivalent IT certifications.
How to Apply
Please submit your CV highlighting your relevant Windows deployment, ticketing, and event support experience to yogeshwari.Sen@randstaddigital.com
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Field Technical Support _Active BPSS in London employer: Randstad Technologies
At Randstad Technologies, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our commitment to employee growth is evident through our 'Try before you buy' approach, allowing you to showcase your skills while enjoying comprehensive support and training. With a focus on collaboration and innovation, we foster a culture that values technical excellence and customer satisfaction, making it a rewarding place to advance your career in IT support.
