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- Tasks: Lead the design and implementation of enterprise-scale contact centre solutions using AWS Connect.
- Company: Join a leading specialist recruitment business in the IT & Engineering industries.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities in a collaborative environment.
- Why this job: Make a real impact by architecting innovative contact centre solutions with cutting-edge technology.
- Qualifications: Experience with AWS Connect, DevOps, and integrating enterprise platforms like ServiceNow.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking an experienced AWS Connect Architect to lead the design and implementation of enterprise-scale contact center solutions. This role is ideal for a specialist who excels at integrating Amazon Connect with complex enterprise ecosystems (ServiceNow/Salesforce) using a DevOps-first approach.
Key Responsibilities
- Architect & Design: Lead end-to-end architecture for Amazon Connect, including IVR design, intelligent call routing, and contact flow automation.
- Integration: Build seamless integrations between AWS Connect and enterprise platforms like ServiceNow and Salesforce using AWS Lambda and API Gateway.
- Automation: Implement 'Contact Center as Code' using Terraform or CloudFormation to ensure scalable, repeatable deployments.
- Engineering: Develop microservices-based solutions to enhance contact center functionality and performance monitoring (CloudWatch).
- Collaboration: Partner with stakeholders to translate business requirements into robust technical roadmaps.
Technical Requirements
- Amazon Connect: Deep hands-on experience in architecting and deploying AWS Contact Center solutions.
- AWS Ecosystem: Strong proficiency in Lambda, API Gateway, IAM, and DynamoDB.
- ServiceNow Integration: Proven experience implementing and integrating ServiceNow (ITSM/ITOM) within a contact center environment.
- DevOps & CI/CD: Expert knowledge of CI/CD architecture and Infrastructure as Code (specifically Terraform).
- Architecture Patterns: Strong understanding of SOA, Microservices, and Event-Driven architecture.
Preferred Skills
- Experience with Salesforce Marketing Cloud or Campaign Operations.
- Knowledge of ServiceNow Event Management and Functional Testing.
- Background in telecom technologies (SIP, VoIP, PSTN).
Mandatory Skills: AWS IaaS, CI/CD Architecture, Performance Monitoring - Cloud Native (AWS Cloud Watch, Azure Cloud Monitor) - Testing, SOA and Microservices Based Architecture, Software Engineering and Design Architecture.
AWS Connect Architect in London employer: Randstad Technologies
Contact Detail:
Randstad Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Connect Architect in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your AWS Connect projects. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to AWS Connect and integration with platforms like ServiceNow and Salesforce. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace AWS Connect Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AWS Connect and related technologies. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the AWS Connect Architect role. Share specific examples of your past work that relate to the job description.
Showcase Your Technical Skills: We’re looking for someone with strong technical expertise, so make sure to list your proficiency in AWS services like Lambda and API Gateway. Highlight any experience with Terraform or CloudFormation as well!
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Randstad Technologies
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS Connect and its integration with platforms like ServiceNow and Salesforce. Be ready to discuss specific projects where you've implemented these technologies, as real-world examples will showcase your expertise.
✨Showcase Your DevOps Skills
Since this role emphasises a DevOps-first approach, be prepared to talk about your experience with CI/CD pipelines and Infrastructure as Code, particularly using Terraform. Highlight any challenges you've faced and how you overcame them to demonstrate your problem-solving skills.
✨Prepare for Technical Questions
Expect technical questions related to microservices, event-driven architecture, and performance monitoring. Practise explaining complex concepts in simple terms, as this will show your ability to communicate effectively with both technical and non-technical stakeholders.
✨Engage with Stakeholders
This role involves collaboration with various stakeholders, so be ready to discuss how you've translated business requirements into technical solutions in the past. Share examples of how you’ve worked with teams to ensure everyone is aligned and informed throughout the project lifecycle.