At a Glance
- Tasks: Provide top-notch IT support and troubleshoot user issues in a dynamic environment.
- Company: Join a leading tech firm in the heart of London.
- Benefits: Competitive pay, hands-on experience, and a chance to grow your skills.
- Other info: Exciting contract role with opportunities for career advancement.
- Why this job: Be the go-to person for tech solutions and make a real difference daily.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 40000 - 45000 £ per year.
We are seeking a proactive, customer-focused IT Support Analyst for a hands-on contract role in central London. Acting as the front line of IT support, you will ensure the smooth day-to-day operation of end-user services, applications, and devices across the business.
Key Responsibilities
- Provide high-quality desktop and application support, resolving incidents and service requests within agreed SLAs.
- Troubleshoot user devices, software, connectivity, and access issues.
- Manage Joiners, Movers, and Leavers (JML) processes, including device setup and access management.
- Maintain accurate records for incident ticketing and IT asset inventory.
- Assist with security and compliance tasks, including routine patching.
Skills Experience Required
- Proven track record in a fast-paced IT Support / Service Desk role.
- Strong troubleshooting skills across Windows OS and Office 365.
- Working knowledge of incident management processes (ITIL awareness is highly beneficial).
- Excellent communication and stakeholder engagement skills.
IT Support Engineer employer: Randstad Technologies
Join a dynamic and innovative team in the heart of London, where your contributions as an IT Support Engineer will be valued and recognised. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you stay at the forefront of technology. With a focus on work-life balance and a commitment to diversity, we offer a rewarding environment for those looking to make a meaningful impact in their careers.
