At a Glance
- Tasks: Provide top-notch IT support and troubleshoot user issues daily.
- Company: Dynamic tech company located in central London.
- Benefits: Competitive pay, hands-on experience, and a vibrant work environment.
- Other info: Great opportunity for career growth in a supportive atmosphere.
- Why this job: Join a fast-paced team and enhance your IT skills while making a difference.
- Qualifications: Experience in IT support and strong troubleshooting abilities required.
The predicted salary is between 40000 - 45000 £ per year.
We are seeking a proactive, customer-focused IT Support Analyst for a hands-on contract role in central London. Acting as the front line of IT support, you will ensure the smooth day-to-day operation of end-user services, applications, and devices across the business.
Key Responsibilities
- Provide high-quality desktop and application support, resolving incidents and service requests within agreed SLAs.
- Troubleshoot user devices, software, connectivity, and access issues.
- Manage Joiners, Movers, and Leavers (JML) processes, including device setup and access management.
- Maintain accurate records for incident ticketing and IT asset inventory.
- Assist with security and compliance tasks, including routine patching.
Skills & Experience Required
- Proven track record in a fast-paced IT Support / Service Desk role.
- Strong troubleshooting skills across Windows OS and Office 365.
- Working knowledge of incident management processes (ITIL awareness is highly beneficial).
- Excellent communication and stakeholder engagement skills.
- Advantageous: Previous experience working within a corporate or regulated environment.
IT Support Engineer employer: Randstad Technologies
Randstad Technologies is an excellent employer for IT Support Engineers, offering a dynamic work environment in the heart of London. With a strong focus on employee development and a culture that values proactive problem-solving, you will have the opportunity to enhance your skills while contributing to meaningful projects. The company also provides competitive benefits and fosters a collaborative atmosphere, making it an ideal place for those seeking rewarding employment in the tech industry.
