At a Glance
- Tasks: Troubleshoot IT issues and support local infrastructure for high service availability.
- Company: Join a dynamic team in Northwich, UK, focused on IT operations.
- Benefits: Competitive pay at £18/hr with hands-on experience valued over degrees.
- Other info: Urgent vacancy with immediate interviews – apply now!
- Why this job: Make a real impact by solving tech problems and collaborating globally.
- Qualifications: 2 years in technical IT support with strong customer service skills.
The predicted salary is between 36000 - 40000 £ per year.
Role: IT Operations Support Analyst
Type: Contract (6 months)
Location: Northwich, UK
Work Model: Fully Onsite (5 days in office)
Payrate: 18 GBP/hr on PAYE
What You'll Do:
- Troubleshoot and resolve incidents, perform root-cause analysis, and handle hardware and software change requests.
- Provide both onsite and remote support to maintain local infrastructure and ensure high service availability.
- Collaborate with global IT teams, partners, and vendors while conforming to ITIL processes.
What We're Looking For:
- Experience: At least 2 years of experience in a technical IT customer support (2nd level IT support) role.
- Skills: Strong familiarity with Windows 11, MS Office 365, mobile phone support, remote software (Bomgar), VPN, and incident management tools. Excellent customer service and problem-solving skills are required.
- Education: A degree in Computer Sciences or Informatics is preferred, but hands-on experience is valued more than higher education.
This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV.
IT Operations Support Analyst - Northwich, UK employer: Randstad Technologies
At Randstad Technologies, we pride ourselves on being an excellent employer by fostering a collaborative and supportive work culture in Northwich. Our team members enjoy competitive pay rates, opportunities for professional growth, and the chance to work closely with global IT teams, ensuring that every day brings new challenges and learning experiences. We are committed to providing a rewarding environment where your skills can thrive and contribute to meaningful projects.
