At a Glance
- Tasks: Provide 1st and 2nd line IT support and maintain systems in a fast-paced environment.
- Company: Join a major player in the construction sector with a dynamic team.
- Benefits: Competitive day rate, hands-on experience, and potential for extension.
- Other info: Work onsite in Farringdon, London, with opportunities for career growth.
- Why this job: Be the go-to tech hero, solving problems and supporting exciting projects.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 is a plus.
The predicted salary is between 40000 - 50000 £ per year.
Day Rate: £150 - £200/day (Outside IR35)
Location: Farringdon, London (5 days Onsite)
Duration: 6 Months with Potential extension
About the Role
We are seeking a proactive and hands-on IT Support Analyst to provide 1st and 2nd line technical support across our busy London office and regional sites. Reporting directly to the IT Lead, you will play a crucial role in delivering frontline technical assistance, keeping systems running smoothly, and supporting exciting new site launches. This is a fantastic opportunity to work within a major, fast-paced construction sector environment, supporting end-users, project teams, and key stakeholders.
Key Responsibilities
- User Support: Provide frontline 1st and 2nd line support for hardware, software, and network-related issues, ensuring high-quality customer service via the help desk ticket system.
- M365 Administration: Utilize working knowledge of Microsoft 365 to administer and maintain SharePoint and OneDrive environments.
- Infrastructure Deployment: Install, configure, and maintain computer systems, networks, printers, and peripheral IT equipment. Assist with software and OS rollouts.
- Maintenance Projects: Perform maintenance projects as required.
IT Helpdesk Support (1st and 2nd line) employer: Randstad Technologies
Randstad Technologies is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, you will have access to continuous learning opportunities while working in a hybrid model that promotes work-life balance. The diverse locations, including Cardiff, provide a vibrant environment where your contributions are valued and rewarded.
