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For Companies At a Glance
- Tasks: Support and enhance a critical ITSM platform while collaborating with engineers and stakeholders.
- Company: Join a high-impact programme in a secure environment.
- Benefits: Competitive day rate, potential contract extension, and hands-on experience.
- Other info: Urgent opportunity with interviews scheduled soon; active security clearance needed.
- Why this job: Make a real impact on system performance and operational resilience.
- Qualifications: Strong experience with Remedy ITSM and troubleshooting skills required.
Location - Ipswich or Hemel Hempstead (5 days onsite)
Day rate - £700 - £747 per day (Inside IR35)
Contract duration - 6 months (potential extension)
Security: Security Clearance required (active or eligible)
The Opportunity
We're looking for an experienced Remedy SME to join a high-impact programme supporting a Legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices.
What You'll Be Doing
- Supporting and maintaining the existing Remedy ITSM platform
- Managing CMDB data loads and foundation data
- Working on integrations (including E-bonding)
- Customising workflows and configurations using Developer Studio
- Troubleshooting complex issues through log analysis and root cause identification
- Supporting failover and disaster recovery (BCDR) readiness
- Providing technical guidance and mentoring internal engineers
- Driving improvements in processes, documentation, and system performance
What We're Looking For
- Strong hands-on experience with Remedy ITSM (essential)
- Experience with CMDB, integrations, and Developer Studio
- Solid troubleshooting and problem-solving skills in complex environments
- Understanding of ITSM processes and Legacy system support
- Experience with disaster recovery/failover is highly desirable
- Background working with modern tools like ServiceNow is a plus
- Ability to work onsite 5 days a week in a secure environment
- Active SC clearance or eligibility to obtain (5 years UK residency required)
This is an urgent opportunity where the hiring manager is looking to schedule an interview shortly. If interested then please apply with a copy of your CV.
Remedy SME in Ipswich employer: Randstad Technologies
Contact Detail:
Randstad Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remedy SME in Ipswich
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those who work with Remedy ITSM. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those interviews like a pro! Brush up on your technical skills related to Remedy ITSM and be ready to discuss your hands-on experience. We want you to shine when it comes to troubleshooting and system performance.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being able to communicate effectively with engineers and stakeholders is key. Practice explaining complex concepts in simple terms – it’ll set you apart from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team and make an impact.
We think you need these skills to ace Remedy SME in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Remedy ITSM and any relevant projects you've worked on. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with CMDB, integrations, and troubleshooting, and how you can contribute to stabilising and improving the ITSM platform.
Showcase Your Problem-Solving Skills: In your application, give examples of complex issues you've tackled in the past. We love seeing how you approach challenges, especially in high-pressure environments. This will help us understand your troubleshooting mindset!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Randstad Technologies
✨Know Your Remedy Inside Out
Make sure you brush up on your knowledge of the Remedy ITSM platform. Be prepared to discuss your hands-on experience, especially with CMDB, integrations, and Developer Studio. Highlight specific examples where you've successfully troubleshot complex issues or improved system performance.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to demonstrate your troubleshooting abilities. Think of a few challenging scenarios you've faced in previous roles and explain how you approached them. This will show that you can handle the complexities of the role and provide valuable insights.
✨Understand the Importance of Security Clearance
Since this role requires active security clearance, make sure you understand the implications of working in a secure environment. Be prepared to discuss your eligibility and any relevant experience you have in similar settings. This will reassure the hiring manager of your readiness for the role.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come armed with questions about the team, the current challenges they face with the Remedy platform, and their expectations for the role. This shows your genuine interest and helps you assess if the company is the right fit for you.