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For Companies At a Glance
- Tasks: Support and enhance a critical ITSM platform while collaborating with engineers and stakeholders.
- Company: Join a dynamic team in a secure environment focused on IT service management.
- Benefits: Competitive day rate, potential contract extension, and hands-on experience.
- Other info: Urgent opportunity with interviews scheduled soon; active security clearance needed.
- Why this job: Make a real impact by stabilising and improving essential IT systems.
- Qualifications: Strong experience with Remedy ITSM and troubleshooting skills required.
Location - Ipswich or Hemel Hempstead (5 days onsite)
Day rate - £700 - £747 per day (Inside IR35)
Contract duration - 6 months (potential extension)
Security: Security Clearance required (active or eligible)
The Opportunity
We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices.
What You'll Be Doing:
- Supporting and maintaining the existing Remedy ITSM platform
- Managing CMDB data loads and foundation data
- Working on integrations (including E-bonding)
- Customising workflows and configurations using Developer Studio
- Troubleshooting complex issues through log analysis and root cause identification
- Supporting failover and disaster recovery (BCDR) readiness
- Providing technical guidance and mentoring internal engineers
- Driving improvements in processes, documentation, and system performance
What We're Looking For:
- Strong hands-on experience with Remedy ITSM (essential)
- Experience with CMDB, integrations, and Developer Studio
- Solid troubleshooting and problem-solving skills in complex environments
- Understanding of ITSM processes and legacy system support
- Experience with disaster recovery / failover is highly desirable
- Background working with modern tools like ServiceNow is a plus
- Ability to work onsite 5 days a week in a secure environment
- Active SC clearance or eligibility to obtain (5 years UK residency required)
This is an urgent opportunity where the hiring manager is looking to schedule an interview shortly. If interested then please apply with a copy of your CV or send your CV to khushboo.pandey@randstad.co.uk
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Locations
Remedy SME in Ipswich, Suffolk employer: Randstad Technologies
Contact Detail:
Randstad Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remedy SME in Ipswich, Suffolk
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those who work with Remedy ITSM. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews like a pro! Brush up on your technical skills and be ready to discuss your hands-on experience with Remedy ITSM. We want to see you shine when it comes to troubleshooting and system performance.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being able to communicate effectively with engineers and stakeholders is key. Practice explaining complex issues in simple terms – it’ll make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Remedy SME in Ipswich, Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Remedy ITSM and any relevant projects you've worked on. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Remedy SME role. Share specific examples of how you've tackled complex issues and improved ITSM processes in the past.
Show Off Your Problem-Solving Skills: In your application, highlight your troubleshooting abilities and any experience you have with disaster recovery. We love candidates who can think on their feet and provide technical guidance, so make sure to include relevant examples!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on this exciting opportunity!
How to prepare for a job interview at Randstad Technologies
✨Know Your Remedy Inside Out
Make sure you brush up on your knowledge of the Remedy ITSM platform. Be ready to discuss your hands-on experience, especially with CMDB, integrations, and Developer Studio. Prepare examples of how you've tackled complex issues in the past.
✨Showcase Your Problem-Solving Skills
During the interview, highlight your troubleshooting abilities. Think of specific instances where you identified root causes and resolved issues effectively. This will demonstrate your capability to handle the challenges that come with maintaining a critical ITSM platform.
✨Understand the Bigger Picture
Familiarise yourself with ITSM processes and the importance of operational resilience. Be prepared to discuss how your role as a Remedy SME fits into the overall strategy of supporting internal teams and enhancing system performance.
✨Be Ready for Security Questions
Since security clearance is required, be prepared to discuss your eligibility or active status. Understand the implications of working in a secure environment and be ready to explain how you can contribute to maintaining that security while driving improvements.