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For Companies At a Glance
- Tasks: Support and enhance a critical ITSM platform while collaborating with engineers and stakeholders.
- Company: Join a high-impact programme in a secure environment.
- Benefits: Competitive day rate, potential contract extension, and hands-on experience.
- Other info: Urgent opportunity with immediate interviews available.
- Why this job: Make a real impact on system performance and operational resilience.
- Qualifications: Strong experience with Remedy ITSM and troubleshooting skills required.
Location - Ipswich or Hemel Hempstead (5 days onsite)
Day rate - £700 - £747 per day (Inside IR35)
Contract duration - 6 months (potential extension)
Security: Security Clearance required (active or eligible)
The Opportunity
We're looking for an experienced Remedy SME to join a high-impact programme supporting a Legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience. This is a hands-on, senior-level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices.
What You'll Be Doing
- Supporting and maintaining the existing Remedy ITSM platform
- Managing CMDB data loads and foundation data
- Working on integrations (including E-bonding)
- Customising workflows and configurations using Developer Studio
- Troubleshooting complex issues through log analysis and root cause identification
- Supporting failover and disaster recovery (BCDR) readiness
- Providing technical guidance and mentoring internal engineers
- Driving improvements in processes, documentation, and system performance
What We're Looking For
- Strong hands-on experience with Remedy ITSM (essential)
- Experience with CMDB, integrations, and Developer Studio
- Solid troubleshooting and problem-solving skills in complex environments
- Understanding of ITSM processes and Legacy system support
- Experience with disaster recovery/failover is highly desirable
- Background working with modern tools like ServiceNow is a plus
- Ability to work onsite 5 days a week in a secure environment
- Active SC clearance or eligibility to obtain (5 years UK residency required)
This is an urgent opportunity where the hiring manager is looking to schedule an interview immediately. If interested then please apply with a copy of your CV.
Remedy SME in Hemel Hempstead employer: Randstad Technologies
Contact Detail:
Randstad Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remedy SME in Hemel Hempstead
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those who work with Remedy ITSM. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews like a pro! Brush up on your technical skills and be ready to discuss your hands-on experience with Remedy ITSM. We want to see you shine when it comes to troubleshooting and problem-solving.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being able to communicate effectively with engineers and stakeholders is key. Practice explaining complex concepts in simple terms – it’ll make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remedy SME in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Remedy ITSM and any relevant projects you've worked on. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in past roles. We love seeing candidates who can troubleshoot effectively, so share those success stories that demonstrate your solid problem-solving abilities.
Highlight Relevant Experience: If you’ve worked with CMDB, integrations, or disaster recovery, make sure to mention it! We’re looking for someone who can hit the ground running, so any relevant experience will definitely catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on this exciting opportunity!
How to prepare for a job interview at Randstad Technologies
✨Know Your Remedy Inside Out
Make sure you brush up on your knowledge of the Remedy ITSM platform. Be prepared to discuss your hands-on experience, especially with CMDB, integrations, and Developer Studio. Highlight specific examples where you've successfully troubleshot complex issues or improved system performance.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to demonstrate your troubleshooting abilities. Think of a few challenging scenarios you've faced in previous roles and explain how you approached them. This will show that you can handle the complexities of the role and provide valuable insights.
✨Understand the Importance of Security Clearance
Since this role requires active security clearance, make sure you understand the implications of working in a secure environment. Be prepared to discuss your eligibility and any relevant experience you have in similar settings, as this will reassure the hiring manager of your suitability.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come armed with questions about the team, the current challenges they face with the Remedy platform, and their expectations for the role. This shows your genuine interest and helps you assess if the position is the right fit for you.